Install Guide

• Downloaded and extracted the OpenManage Integration with ServiceNow installer file from the Dell EMC Support Site. For more
information, see Download OpenManage Integration with ServiceNow.
To deploy the OpenManage Integration connector .jar file:
1. In the ServiceNow instance, enter MID Server in the navigation filter, and then select the JAR Files module.
2. Click New.
3. In the upper right corner, click Manage Attachments > Choose file and go to the file system where you have extracted the installer
files of OpenManage Integration with ServiceNow, and then upload the Dell EMC connector .jar file.
After the attachment is successfully uploaded, close the Attachements dialog box.
4. Enter a name for the imported connector .jar file, and then click Submit.
5. Enter MID Server in the navigation filter, and then select the Servers module.
6. Under the Name column, select the MID Server, and then under Related Links, select Restart MID.
The status of the MID Server changes from Down to Up after it is successfully restarted.
The Dell EMC connector .jar file is now deployed on the MID Server.
The installation of OpenManage Integration with ServiceNow is complete. To retrieve the devices, events, and support cases from
OpenManage Enterprise and SupportAssist Enterprise, add connection profiles in the OpenManage Integration. For more information, see
the Dell EMC OpenManage Integration with ServiceNow User's Guide on the support site.
10
Installing OpenManage Integration with ServiceNow