Dell EMC OpenManage Integration Version 1.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Overview of Dell EMC OpenManage Integration with ServiceNow..................................................... 4 2 Installing OpenManage Integration with ServiceNow.......................................................................6 Installation prerequisites....................................................................................................................................................... 6 Compatibility matrix..............................................................
1 Overview of Dell EMC OpenManage Integration with ServiceNow Dell EMC OpenManage Integration with ServiceNow assists enterprise-level organizations to improve the efficiency of their businesscritical operations by bridging any gaps between their services and Operations Management processes.
• • • Event and incident management integration: • Periodic and on-demand sync of events from OpenManage Enterprise into a ServiceNow instance. • Automatic mapping of events (critical and warning) and alerts with the server CIs in ServiceNow. • Automatic creation of incidents for critical and warning alerts.
2 Installing OpenManage Integration with ServiceNow To install OpenManage Integration in a ServiceNow instance, perform the following steps: • • • • Download the OpenManage Integration installer package from the Dell EMC support site. Install the OpenManage Integration by uploading the OpenManage Integration update set. Deploy the Connector .
Supported software, operating system, and hardware Version Operating systems—to deploy and configure a MID server. • • PowerEdge servers NOTE: A Dell EMC license supporting the integration with ServiceNow must be installed on the target PowerEdge Servers for monitoring in ServiceNow.
OpenManage Integration with ServiceNow features ServiceNow Administrator OpenManage Integration with ServiceNow Operator OpenManage Integration with ServiceNow User View the alerts and incidents created for the retrieved events from OpenManage Enterprise Allowed Allowed Allowed Update the alerts and incidents Allowed Allowed Not allowed Change the alert management rule Allowed NA NA Delete OpenManage Integration application from ServiceNow Allowed Not allowed Not allowed Install and conf
Install OpenManage Integration in ServiceNow by uploading update set into ServiceNow instance Before you upload the update set to the ServiceNow instance, ensure that you have: • • A ServiceNow user with necessary user privileges. See Required user privileges . Downloaded and extracted the OpenManage Integration with ServiceNow installer file from the Dell EMC Support Site. For more information, see Download OpenManage Integration with ServiceNow.
• Downloaded and extracted the OpenManage Integration with ServiceNow installer file from the Dell EMC Support Site. For more information, see Download OpenManage Integration with ServiceNow. To deploy the OpenManage Integration connector .jar file: 1. In the ServiceNow instance, enter MID Server in the navigation filter, and then select the JAR Files module. 2. Click New. 3.
3 Delete OpenManage Integration application from ServiceNow Prerequisites: A ServiceNow user with necessary user privileges. See Required user privileges . The application scope of the ServiceNow must be changed to: • • Global application scope to delete out-of-box records such as events, alerts, and incidents. Dell EMC OpenManage Enterprise application scope to delete the OpenManage Integration.
4 Additional resources Table 3. Additional resources Document Description Availability Dell EMC OpenManage Integration with ServiceNow User's Guide Provides information about using and troubleshooting OpenManage Integration with ServiceNow. Dell EMC OpenManage Integration with ServiceNow Release Notes Provides information about new features, known issues, and workarounds in OpenManage Integration with ServiceNow. 1. Go to Dell.com/OpenManageManuals. 2.
5 Accessing documents from the Dell EMC support site You can access the required documents in one of the following ways: • Using the following links: • • • • • • For Dell EMC Enterprise Systems Management, Dell EMC Remote Enterprise Systems Management, and Dell EMC Virtualization Solutions documents — www.dell.com/esmmanuals For Dell EMC OpenManage documents — www.dell.com/openmanagemanuals For iDRAC documents — www.dell.
6 Contacting Dell EMC Dell EMC provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell EMC product catalog. To contact Dell EMC for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2.
