Users Guide

Table Of Contents
Troubleshooting
Topics:
Upgrading
Licensing
Logs
Health, hardware, and iDRAC inventory
Blink and Unblink
Cluster-Aware Updating
Full Stack Cluster-Aware Updating
Others
Upgrading
Extension installation failed
When you try to install OpenManage Integration snap-in during Azure Stack HCI cluster creation or update, the extension
installation may fail.
Reason: An older version of the extension (OMIMSWAC 1.1.1 or earlier) may have already been installed.
Resolution:
Uninstall the older version, and then install the OpenManage Integration snap-in during Azure Stack HCI cluster creation
or update. See Installing Dell EMC OpenManage Integration with Microsoft Windows Admin Center section in OMIMSWAC
installation Guide.
To upgrade to OpenManage Integration snap-in from earlier versions, go to Extensions > Installed extensions tab. Select
Dell EMC OpenManage Integration extension with the status "Update available (version)," and then click Update.
Licensing
Licensing status is Unknown or Non-licensed
If the license status is Unknown or Non-licensed, ensure that:
License is not expired.
Licenses are present on each target node.
Target node is not in the reboot state and is powered on.
Redfish is enabled.
Azure stack HCI license or PowerEdge server license is imported onto the respective hardware. Importing Azure stack HCI
license to a PowerEdge server or PowerEdge server license to an Azure stack HCI server is not supported.
If the problem persists:
1. Go to iDRAC.
2. Ensure that Redfish service is enabled.
3. Disable OS to iDRAC Pass-through and then enable it.
For more information about enabling or disabling OS to iDRAC Pass-through, see iDRAC user guide.
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