Users Guide

• Cause: CAU fails if any of the disks is not in healthy state.

Resolution: Ensure both physical and virtual disks are in healthy state before triggering CAU. If any disk is in an unhealthy healthy

state, refer to the Microsoft document to get it to a healthy state.

• Cause: CAU fails if any of the cluster nodes is paused.

Resolution: Resume cluster nodes (Failover roles) before triggering CAU.

Component showing non-compliant after update

After update, you may see components showing as non-compliant.

Resolution: In this case, check the cleanup logs having the DSU logs to see if there is any ERROR for the component. If there is any

prerequisite that is required for the component before update, follow the prerequisite and then rerun the update.

OpenManage Integration access denied

Cause: When you log in to Windows Admin Center (WAC) using gateway user credentials without admin privileges and try to launch

OpenManage Integration from the WAC console, access denied error may appear.

Resolution: Before you launch Dell EMC OpenManage Integration extension in Windows Admin Center, ensure to log in to WAC as a

gateway administrator.

Dell Update Package failures

The Dell EMC Update Package (DUP) may fail to update components after you trigger an update. There are various reasons for the DUP

to fail during the update. Look at the following possible solutions to resolve the issue:

• In Windows Admin Center (WAC) installed machine, check the log files to get more information regarding DUP download failure and

component mapping. The component mapping is provided to identify the component (selected for update) in the DUP catalog. The

log files are at the following path.

Gateway system:

○ Server update: <Windows Directory>\ServiceProfiles\NetworkService\AppData\Local\Temp\generated

\logs\<PrepareUpdate XXXX>

○ CAU: <Windows Directory>\ServiceProfiles\NetworkService\AppData\Local\Temp\generated\logs

\Update XXXX

Windows 10 gateway system:

○ Server update: <Windows installed drive>\Users\<user_name>\AppData\Local\Temp\generated\logs

\<PrepareUpdate XXXX>

○ CAU: <Windows installed drive>\Users\<user_name>\AppData\Local\Temp\generated\logs\Update

XXXX

• Sample log messages are given below:

○ DUP download failure error log

28-Apr-2020 12:19:18 AM::: Error >>> Message : DUPs for some of the selected components are

not present in DRM repository.

○ Component mapping log file

## Format: :>> Component Name -> Package Name

:>> [0001] Broadcom NetXtreme Gigabit Ethernet ->

Network_Firmware_RG25N_WN64_21.60.2_01.EXE

• In the target node, refer component mapping and find the component related DUP log file and check the return code specified in

<Windows Directory>\Dell\UpdatePackage\log\<Package Name>. See Dell EMC Update Package user guide for cause

and possible resolution.

A return code sample of a DUP failure scenario is given below:

Exit code = 1 (Failure)

2020-04-21 23:48:27

Update Package finished. Exit code = 1

Troubleshooting