Users Guide

If the problem persists:

1. Go to iDRAC.

2. Ensure that Redfish service is enabled.

3. Disable OS to iDRAC Pass-through and then enable it.

For more information about enabling or disabling OS to iDRAC Pass-through, see iDRAC user guide.

Availability of licensing logs

The license related logs are available at the following path and can be found by searching DellLicenseCollection in the Cleanup file.

• Gateway system: <Windows Directory>\ServiceProfiles\NetworkService\AppData\Local\Temp\generated

\logs\CleanupXXXXXXXXXXXXXX.log

• Windows 10 gateway system: <Windows installed drive>\Users\<user_name>\AppData\Local\Temp\generated

\logs\CleanupXXXXXXXXXXXXXX.log

Job failed while downloading the required

components for the server and cluster-aware

updating operations.

Cause: While exporting the repository by using Dell EMC Repository Manager (DRM), the export job may complete with status as

"Partially succeeded." In this case, one or many DUPs may be missing from the repository.

Resolution: Retry exporting the repository in DRM and ensure that the job is successfully completed.

Cause: One or many components may not be downloaded when the update source is selected as an online source.

Resolution: Ensure that there is Internet connectivity and retry downloading the catalog from the online source. For more information,

see Dell EMC Repository Manager user guide.

CredSSP failed during update

• Cause: While updating a cluster, credential delegation using CredSSP may fail.

Resolution: Reconnect the cluster using fully qualified domain name, and click Use this credential for all servers check box.

For example, if the domain name is test.dev.com, use test.dev.com\administrator as the domain name, and then click Use

this credential for all servers check box.

• Cause: When using CredSSP authentication to run scripts on a remote machine, the update job may fail with an error.

The issue is because CredSSP has been disabled in the gateway machine.

Resolution: To resolve the issue, follow the steps below:

1. From PowerShell window, run gpedit

2. In the Group Policy Editor window, Computer Configurations > Administrative Templates > System > Credentials

Delegation

3. Select Allow delegating fresh credentials with NTLM-only server authentication and enable it.

4. Execute gpupdate /force in the PowerShell.

Enabling CredSSP delegation

Cause: When you navigate out of OpenManage Integration to other tools under HCI or Failover solutions and navigate back to

OpenManage Integration, the following error is displayed: Enabling CredSSP Delegation.

Resolution: Ignore the error because the functionality of OpenManage Integration and Windows Admin Center is not blocked.

Job failed while generating compliance report

Cause: When generating a compliance report, the compliance report generation may fail with the following error in the log:

Starting a command on the remote server failed with the following error message : The WinRM

client sent a request to the remote WS-Management service and was notified that the request

Troubleshooting