Users Guide

Troubleshooting

Topics:

• Availability of OMIMSWAC extension logs

• Availability of update operation logs

• Unable to copy the required files to the target node to fetch inventory information.

• Unable to fetch the health and hardware inventory from iDRAC.

• Unable to complete or select the disks for the blink or unblink operations.

• Licensing status is Unknown or Non-licensed

• Job failed while downloading the required components for the server and cluster-aware updating operations.

• CredSSP failed during update

• Enabling CredSSP delegation

• Job failed while generating compliance report

• Job failed while updating the selected components.

Availability of OMIMSWAC extension logs

The OpenManage Integration with Microsoft Windows Admin Center (OMIMSWAC) extension logs of target nodes and cluster nodes are

available at <Windows Directory>\Temp\OMIMSWAC on target nodes. The logs capture information when the OMIMSWAC

functionalities are run and also provide debug information about any errors that occur while performing any OMIMSWAC operations. The

logs of various OMIMSWAC functionalities can be easily accessed with the help of the following naming convention:

• For hardware and health inventory: Inventory<ID

• For update compliance: FirmwareCompliance<ID

• For update notifications: Notification<ID

Availability of update operation logs

The application logs for the update compliance feature is available at the following path:

• Gateway system: <Windows Directory>\ServiceProfiles\NetworkService\AppData\Local\Temp\generated

\logs

• Windows 10 gateway system: <Windows installed drive>\Users\<user_name>\AppData\Local\Temp\generated

\logs

Online catalogs download status is captured in the application logs and can be referred to troubleshoot any download errors in the online

catalogs.

When online catalog source is selected, and if DSU and IC are not configured in settings in advance, OMIMSWAC will download the

catalog, DSU, and IC utilities in the following path:

• Gateway system: <Windows Directory>\ServiceProfiles\NetworkService\AppData\Local\Temp\generated

\Share\temp\<server/cluster_name>

• Windows 10 gateway system: <Windows installed drive>\Users\<user_name>\AppData\Local\Temp\generated

\Share\temp\<server/cluster_name>

Ensure that the downloaded catalog file, DSU and IC are not modified during compliance generation and update. The catalog file, DSU, and

IC utilities are automatically removed after the compliance report is generated and updated.

Logs for pre update script running on HCI clusters to put storage into maintenance mode are available at <Windows Directory>

\Temp\precau.log on each node. And logs for post update script running on HCI clusters to restore storage from maintenance mode

are available at <Windows Directory>\Temp\postcau.log on each node.

26 Troubleshooting