FAQ

Install and upgrade scenarios in OMIMSSC

This section has all the troubleshooting information related to installing and upgrading OMIMSSC.

Verifying OMIMSSC Appliance VM configuration

To verify that the OMIMSSC Appliance VM is configured appropriately, select and then right-click the OMIMSSC Appliance VM, click

Settings, and then perform the following tasks:

1. Check if the allocation of memory for the OMIMSSC Appliance is as per the requirement mentioned in the Common requirements

section of Dell EMC OpenManage Integration for Microsoft System Center Version 7.1 for System Center Configuration Manager and

System Center Virtual Machine Manager Installation Guide. Else provide the memory in Startup RAM, and click Apply.

2. Check if the processor count is as per the requirement mentioned in the Common requirements section of Dell EMC OpenManage

Integration for Microsoft System Center Version 7.1 for System Center Configuration Manager and System Center Virtual Machine

Manager Installation Guide. Else provide the number of processor counts in Number of Virtual processors count under

Processors.

3. Check if the Virtual hard disk field under IDE Controller: IDE Controller 0 > Hard Drive the Virtual hard disk referring to the

OMIMSSC—v7 file else, click Browse and navigate to the location where the VHD file is unzipped and select the OMIMSSC—v7

file and click Apply.

4. Check if Network Adapter > Virtual Switch is connected to a physical NIC card, else configure the NIC card, and select the

appropriate NIC card from the Virtual Switch drop-down menu and click Apply.

If the newly created virtual machine with the selected virtual hard disk of OMIMSSC Appliance fails to boot with any kernel panic

exception, edit the virtual machine settings, and enable the dynamic memory option for this virtual machine.To enable the dynamic

memory option for a virtual machine, perform the following tasks:

1. Right-click the OMIMSSC Appliance VM, click Settings, and then click Memory.

2. Under Dynamic Memory, select the Enable Dynamic Memory check box, and provide the details.

Topics:

• Enrollment failure

• Failure of test connection

• Failure to connect to OMIMSSC console extension for SCVMM

• Error accessing console extension after updating SCVMM R2

• IP address not assigned to OMIMSSC Appliance

• SCVMM crashes while importing OMIMSSC console extension

• Failed to login to OMIMSSC console extensions

• SC2012 VMM SP1 crashing during update

Enrollment failure

If the test connection or enrollment fails, then you get an error message.

As a workaround, perform the following steps:

• Ping from OMIMSSC Appliance to enrolled SCCM or SCVMM server FQDN by logging in to OMIMSSC Appliance VM as a read-only

user. If there is a response, then wait for some time and then continue with the enrollment.

To launch the OMIMSSC Appliance VM as a read-only user, enter user name as readonly with the same password used to log into

the

OMIMSSC Appliance VM.

• Ensure that the SCCM or SCVMM server is running.

• The Microsoft account used to enroll the console should be a delegated admin or an administrator in System Center, and a local

administrator for the System Center server.

• Specific for SCVMM users:

Install and upgrade scenarios in OMIMSSC 9