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4. Troubleshooting tips

This section has all the troubleshooting information related to update sources, update groups, repositories

and inventory after update.

 Failure of creation of update source

When the Domain Name System (DNS) network configuration of the appliance is changed, creation of

HTTP or HTTPS or FTP type update source fails.

Resolution: Restart the appliance, and then create the update source.

 Failure to connect to FTP using default update source.

After setting up and configuring, upgrading, or migrating when you try to access the FTP site using the

default update source Dell Online Catalog it may fail if proxy credentials are required.

Resolution: Edit the update source to add the proxy credentials.

 Failure of test connection for local update source

After providing the details of a local update source, the test connection may fail as the required files may

be not accessible.

Resolution: Ensure that catalog.gz file is present in the following folder structure:

For local HTTPS: https:\\IP address\catalog\catalog.gz

For local FTP: ftp:\\IP address\catalog\catalog.gz

For local DRM: \\IP address\catalog\<catalogfile>.gz

 Failure to create DRM update Source

Creating DRM update source on management server running on Windows 10 Operating System (OS)

may fail, displaying the following error message: Failed to reach location of update source. Please try

again with correct location and/or credentials.

Refer the dlciappliance_main log in Admin portal, if the error message displayed is: Unix command

failed SmbException: com.dell.pg.tetris.business.samba.smbclient.SmbException: session setup failed:

NT_STATUS_IO_TIMEOUTwhere EnableSMB1Protocol = false.

Resolution: see to the following KB article: support.microsoft.com/en-us/help/4034314

 Failure of firmware update because of job queue being full

Firmware update job submitted from OMIMSSC to iDRAC fails, and the OMIMSSC main log displays

the following error: JobQueue Exceeds the size limit. Delete unwanted JobID(s).

Resolution: manually delete the completed jobs in iDRAC and retry the firmware update job.

 Failure of firmware update when using DRM update source

Firmware update job may fail if you are using DRM update source with insufficient access to the share

folders. If the windows credential profile provided while creating DRM update source is not a part of

domain administrator group or the local administrator group, the following error message is displayed:

Local cache creation failure.

Resolution:

1. After creating the repository from DRM, right-click on the folder, click Security tab, and then click

Advanced.