Users Guide

Table Of Contents
Failed to login to OMIMSSC console extensions
After logging in to OMIMSSC console extensions with different credentials used to login to Microsoft console, the login activity
fails with following error message: Username or Password is incorrect
As a workaround, login and launch Microsoft console with the credentials used to login to OMIMSSC console extension. This is a
one-time activity.
SC2012 VMM SP1 crashing during update
After upgrading to SC2012 VMM SP1, when importing OMIMSSC console extension to SC2012 VMM UR5 or later, the SCVMM
console may crash.
For information about this issue and resolving the issue, see issue 5 in the knowledge base URL:
support.microsoft.com/kb/2785682.
As a workaround, update SCVMM irrespective of the version of the update rollup that is installed.
OMIMSSC admin portal scenarios
This section has all the troubleshooting information related to OMIMSSCs admin portal
Error message while accessing OMIMSSC admin portal through
Mozilla Firefox browser
When accessing the OMIMSSC admin portal by using Mozilla Firefox browser, you get the following warning message: Secure
Connection Failed.
As a workaround, delete the certificate created from a previous entry of the admin portal in the browser. For information about
deleting certificate from Mozilla Firefox browser, see support.mozilla.org
Failure to display Dell EMC logo in OMIMSSC admin portal
When the OMIMSSC admin portal is launched on a Windows 2016 default IE browser, the admin portal is not displayed with the
Dell EMC logo.
As a workaround, do one of the following:
Upgrade IE browser to the latest version.
Delete the browsing history, and then add the OMIMSSC admin portal URL to browsers favorite list.
Discovery, synchronization and inventory scenarios in
OMIMSSC
This section has all the troubleshooting information related to credentials issues, discovering servers, grouping servers,
synchronizing enrolled Microsoft console with OMIMSSC when using OMIMSSC.
Failure to discover servers
When multiple Microsoft consoles are enrolled to an OMIMSSC Appliance, and you try to discover a server, if even one of the
SCCM consoles are not reachable, then the server discovery job will fail.
As a workaround, de-enroll the SCCM console that is not reachable, or fix the errors and ensure that the SCCM console is
reachable from OMIMSSC Appliance.
Trouble shooting scenarios
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