FAQ

Firmware update scenarios in OMIMSSC

This section has all the troubleshooting information related to update sources, update groups, repositories, and inventory after updates.

Failure of creation of update source

When the Domain Name System (DNS) network conguration of the Appliance is changed, creation of HTTP or FTP type of update

source fails.

As a workaround, restart the Appliance, and then create the update source of type HTTP or FTP.

Failure to connect to FTP using system default update

source

After setting up and conguring, upgrading, or migrating OMIMSSC when you try to access the FTP site using the default update source

Dell Online Catalog it may fail if proxy credentials are required.

As a workaround, to access the FTP site using Dell Online Catalog as an update source, edit the update source to add the proxy

credentials.

Failure of test connection for local update source

After proving the details of a local update source, the test connection may fail as the required les may be not accessible.

As a workaround, ensure that catalog.gz le is present in the following folder structure.

• For local HTTP update source: http:\\IP address\catalog\catalog.gz

• For local FTP update source: ftp:\\IP address\catalog\catalog.gz

• For local DRM update source: \\IP address\\catalog\<catalogle>.gz

Failure to create DRM update source

Creating DRM update source on management server running on Windows 10 Operating System (OS) may fail, displaying the following error

message: Failed to reach location of update source. Please try again with correct location and/or

credentials.

Refer the dlciappliance_main log in OMIMSSC Admin portal, if the error message displayed is: Unix command failed

SmbException: com.dell.pg.tetris.business.samba.smbclient.SmbException: session setup failed:

NT_STATUS_IO_TIMEOUTwhere EnableSMB1Protocol = false.

As a workaround, see to the following KB article: support.microsoft.com/en-us/help/4034314

Failure to create repository during rmware update

Creation of a repository may fail during a rmware update because of incorrect credentials provided while creating an update source, or

update source is not reachable by OMIMSSC Appliance.

16 Firmware update scenarios in OMIMSSC