Users Guide

Table Of Contents
Failure to view LC logs
After collecting the LC Logs, when you view the LC Log file for a server the following error message is displayed: Failed to
perform the requested action. For more information see the activity log.
As a workaround, reset iDRAC, and then collect and view the LC Logs. For more information, see iDRAC documentation
available at dell.com/support.
Firmware update on a few components irrespective of
the selection
Same components on identical servers get updated during a firmware update irrespective of the selection of components made
on individual servers. This behavior is seen for 12th and 13th generation of PowerEdge servers with Enterprise license of iDRAC.
As a workaround, do one of the following:
To prevent irrelevant updates on identical servers, apply common components on identical servers and then apply specific
components separately on individual servers.
Perform staged updates with planned outage times to accommodate the required firmware update.
Hypervisor deployment failure
Hypervisor deployment is failing and the activity log displays the following error: Error New-SCVMHost failed with
following error : An out of band operation (SMASH) for the BMC <IP ADDRESS> failed on IDRAC
IP : <IP ADDRESS>.
This error may occur due to either of these reasons:
Dell Lifecycle Controllers state is bad.
As resolution, log in to iDRAC user interface and reset Lifecycle Controller.
After resetting Lifecycle Controller, if you still face the problem try the following alternative.
The anti-virus or firewall may restrict the successful run of the WINRM command.
See the following KB article for workaround: support.microsoft.com/kb/961804.
Hypervisor deployment failure due to driver files
retained in library share
Hypervisor deployment is failing and the activity log displays the following error:
Error: Error while applying Hypervisor Profile to host <IP Address>. Failed with error :
For input string: ""
Information: Successfully deleted drivers from library share sttig.tejasqa.com for <server
uuid>
Error: Deleting staging share (drivers) for <server uuid> failed.
These errors may occur due to exception output by the VMM command-let GET-SCJOB status and driver files are retained
in the library share. Before you retry or do another hypervisor deployment you must remove these files from the library share.
To remove files from library share:
1. From SCVMM console, select Library > Library Servers and then select the IG server that was added as the library server.
2. In the library server, select and delete the library share.
3. After the library share is deleted, connect to the IG share using \\<Integration Gateway server>\LCDriver\.
4. Delete the folder that contains the driver files.
Troubleshooting
57