Users Guide

Entering a Password in the Backup Now Screen Receives an Error
Message
If you are using a low resolution monitor, the Encryption Password field is not visible from the BACKUP NOW window. You must
scroll down the page to enter the encryption password.
In the vSphere Web Client, Clicking the Dell Server Management
Portlet Or the Dell Icon Returns A 404 Error.
Check if the appliance is running; if not, then restart it from the vSphere Web client. Wait for a few minutes for the virtual
appliance Web service to start, and refresh the page. If the error continues, try and ping the appliance using the IP address or
fully-qualified domain name from a command line. If the ping does not resolve, review your network settings to make sure they
are correct.
My Firmware Update Failed. What Do I Do?
Check the virtual appliance logs to see if the tasks timed out. If so, iDRAC needs to be reset by performing a cold reboot. Once
the system is up and running, check to see if the update was successful by either running an inventory or using the Firmware
tab.
My vCenter Registration Failed. What Can I Do?
vCenter registration can fail due to communication issues, therefore if you are experiencing these issues, one solution is to use
a static IP address. To use a static IP address, in the Console tab of the OpenManage Integration for VMware vCenter, select
Configure Network > Edit Devices and enter the correct gateway and FQDN (Fully Qualified Domain Name). Enter the DNS
server name under Edit DNS Config.
NOTE: Make sure that the virtual appliance can resolve the DNS server you entered.
Performance during Connection Profile Test Credentials is
extremely slow or unresponsive.
The iDRAC on a server has only one user (for example, only root) and the user is in a disabled state, or all users are in a disabled
state. Communicating to a server in a disabled state causes delays. To fix this issue, you can either fix the disable state of the
server, or reset iDRAC on the server to re-enable the root user to default setting.
To fix a server in a disabled state:
1. Open the Chassis Management Controller console and select the disabled server.
2. To automatically open the iDRAC console, click Launch iDRAC GUI.
3. Navigate to the user list in iDRAC console, and choose one of the following:
● iDRAC 6 : Select iDRAC settings > Network/Security tab > Users tab.
● iDRAC 7 : Select iDRAC settings > Users tab.
● iDRAC 8 : Select iDRAC settings > Users tab.
4. To edit the settings, in the User ID column, click the link for the admin (root) user.
5. Click Configure User, and then click Next.
6. In the User Configuration page for the selected user, select the check box next to Enable user, and then and click Apply.
Does the OpenManage Integration for VMware vCenter support the
VMware vCenter Server appliance?
Yes, the OpenManage Integration for VMware vCenter supports the VMware vCenter Server appliance since v2.1.
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Troubleshooting