Users Guide

Table Of Contents
Table 7. Information on the support page (continued)
Name Description
General Help Provides a link to the Dell EMC support site.
Reset iDRAC Provides a link to reset iDRAC that can be used when iDRAC
is not responsive. This reset performs a normal iDRAC reboot.
For more information about resetting iDRAC, see Reset iDRAC
on page 100.
Before calling Tech Support Provides tips on how to contact Dell EMC Support and route
your calls correctly.
Troubleshooting Bundle Provides a link to create and download the troubleshooting
bundle. You can provide or view this bundle when you contact
technical support. For more information, see Create and
download troubleshooting bundle on page 100.
Dell EMC Recommendations Provides a link to the Dell EMC Repository Manager (DRM)
support page. The DRM is used to create a custom catalog,
that can be used to update firmware and drift detection.
Create and download troubleshooting bundle
About this task
The troubleshooting bundle contains OMIVV appliance logging information that can be used to help in resolving issues or sent to
Technical Support. OMIVV does not log any user sensitive data.
Steps
1. On the Support page, click Create and download troubleshooting bundle.
The Troubleshooting Bundle dialog box is displayed.
2. In the Troubleshooting Bundle dialog box, click CREATE.
Depending on the size of the logs, creating the bundle may take some time.
3. To save the file, click DOWNLOAD.
The Dell EMC OMIVV Administration Console log in page is displayed.
4. Log in to Dell EMC OMIVV Administration Console.
5. Download the troubleshooting bundle. For more information, see Generate and download the troubleshooting bundle on page
24.
Reset iDRAC
About this task
Resetting iDRAC performs a normal iDRAC reboot. After resetting iDRAC, the iDRAC is normally restarted but not the host.
After resetting, iDRAC can be used only after few minutes. Reset only if an iDRAC is not responding on an OMIVV appliance.
You can only apply this reset action on a host that is part of a host credential profile that has been inventoried at least once.
Dell EMC recommends you to switch the host to maintenance mode, and then reset the iDRAC.
After resetting the iDRAC, if the iDRAC becomes unusable or stops responding, hard reset the iDRAC. For information about
hard reset, see the iDRAC User's Guide available at https://www.dell.com/support.
While iDRAC is rebooting, you may see:
Delay in communication while the OMIVV retrieves the host health status.
All sessions currently opened to iDRAC are ended.
A change in the DHCP address of iDRAC. If iDRAC uses DHCP for generating its IP address, then the iDRAC IP address may
change. In this case, rerun the host inventory job to get the new iDRAC IP address in the inventory data.
100
Manage OMIVV appliance settings