Users Guide

Table Of Contents
Buy software license
1. Go to Settings > Licensing > Buy License, or Dashboard > Buy License, or Admin Portal > vCenter Registration >
Licensing > BUY NOW.
The DellEMC support page is displayed.
2. Download and save the license file to a known location.
The license file might be packaged inside a .zip file. Ensure that you unzip the .zip file and upload only the license .xml file.
The license file is likely to be named based on your order number, such as 123456789.xml.
Access support information
Table 7. Information on the support page
Name Description
Documentation Support Provides the following documentation links:
PowerEdge Servers
OMIVV Manuals
iDRAC with Lifecycle Controller
Administration Console Provides a link to the Administration Console.
General Help Provides a link to the Dell EMC support site.
Reset iDRAC Provides a link to reset iDRAC that can be used when iDRAC
is not responsive. This reset performs a normal iDRAC reboot.
For more information about resetting iDRAC, see Reset iDRAC
on page 82.
Before calling Tech Support Provides tips on how to contact Dell EMC Support and route
your calls correctly.
Troubleshooting Bundle Provides a link to create and download the troubleshooting
bundle. You can provide or view this bundle when you contact
technical support. For more information, see Create and
download troubleshooting bundle on page 82.
Dell EMC Recommendations Provides a link to the Dell EMC Repository Manager (DRM)
support page. The DRM is used to create a custom catalog,
that can be used to update firmware and drift detection.
Create and download troubleshooting bundle
To generate the troubleshooting bundle, ensure that you log in to Admin portal.
The troubleshooting bundle contains OMIVV appliance logging information that can be used to help in resolving issues or sent to
Technical Support.
1. On the Support page, click Create and download troubleshooting bundle.
The Troubleshooting Bundle dialog box is displayed.
2. In the Troubleshooting Bundle dialog box, click CREATE.
Depending on the size of the logs, creating the bundle may take some time.
3. To save the file, click DOWNLOAD.
Reset iDRAC
Resetting iDRAC performs a normal iDRAC reboot. After resetting iDRAC, the iDRAC is normally restarted but not the host.
After resetting, iDRAC can be used only after few minutes. Reset only if an iDRAC is not responding on an OMIVV appliance.
You can only apply this reset action on a host that is part of a host credential profile that has been inventoried at least once.
Dell EMC recommends you to switch the host to maintenance mode, and then reset the iDRAC.
82
Manage OMIVV appliance settings