Users Guide

● Dell TechCenter
Support Call Tips Offers tips on how to contact Dell Support and route your calls correctly.
Troubleshooting
Bundle
Provides a link to create and Download the troubleshooting bundle. Provide or refer to this bundle
when you contact technical support. For more information, see Download a Troubleshooting
Bundle
Dell Recommends Dell recommends Dell Repository Manager and you can find a link to it here. Use Dell Repository
Manager to find and download all firmware updates available for your system.
iDRAC Reset Provides a Reset iDRAC link to use when iDRAC is not responsive. This reset performs a normal
iDRAC reboot.
Downloading a Troubleshooting Bundle
Use this information to assist in troubleshooting issues, or send to Technical Support.
1. In OpenManage Integration for VMware vCenter, click the Help and Support tab.
2. Click Create and Download Troubleshooting Bundle under Troubleshooting Bundle.
3. Click the Create button.
4. To save the file, click Download.
5. In the File Download dialog, click Save.
6. In the Save As dialog, browse to where you want to save the file, and click Save.
7. To exit, click Close.
Resetting iDRAC
You can find the iDRAC Reset link on the Help and Support tab. Resetting iDRAC performs a normal iDRAC reboot. The iDRAC
reboot does not reboot the host. After you perform a reset, it takes up to 2 minutes to return to a usable state. Only use this
reset in cases where the iDRAC is not responsive in the OpenManage Integration for VMware vCenter.
NOTE:
Dell recommends that you place the host in maintenance mode before resetting iDRAC. You can only apply this
reset action on a host that is part of a connection profile that has been inventoried at least once. This reset action may not
return the iDRAC to a usable state. In this case, a hard reset is required. Refer to your iDRAC documentation to learn more
about a hard reset.
While iDRAC is rebooting, you may see:
● Some delay of communication error while the OpenManage Integration for VMware vCenter obtains its health status.
● All open sessions with iDRAC close.
● The DHCP address for iDRAC may change.
If iDRAC uses DHCP for its IP address, then there is a chance that the IP address will change. If this happens, rerun the host
inventory job to capture the new iDRAC IP address in the inventory data.
1. In the OpenManage Integration for VMware vCenter, click the Help and Support tab.
2. Under iDRAC Reset, click Reset iDRAC.
3. On the iDRAC Reset dialog, under iDRAC Reset, type the host IP address/name.
4. To confirm that you understand the iDRAC reset process, select the I understand iDRAC reset. Continue iDRAC reset.
5. Click Reset iDRAC.
Launching the Administration Console
You can launch OpenManage Integration for VMware vCenter from within the VMware vCenter web client, and open the
Administration Console from the Help and Support tab.
1. In the OpenManage Integration for VMware vCenter, on the Help and Support tab, under the Administration Console, click
the link to the console.
About VMware vCenter Web Client Navigation
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