Users Guide

Why is the processor version “Not Applicable” in Processor view in
the System overview page?
In case of PowerEdge 12
th
Generation Dell Servers and higher generations, the processor version is in the Brand column. In case
of lower generation servers processor version is shown in the Version column.
Why is successive Global refresh cause exception to be thrown in
Recent Task window?
If a customer tries to press the refresh button repeatedly, the VMware UI may throw an exception.
Resolution: User should dismiss this error and can continue on.
Version Affected: 2.2 and later
Why is the Web client UI distorted for few of the Dell screens in IE
10?
In some cases, when a popup dialog is presented, the data in the background may turn completely white and be distorted.
Resolution: Close the dialog, the screen will return back to normal.
Version Affected: 2.2 and later
Even if my repository has bundles for selected 11G system, why
is firmware update showing that I have no bundles for Firmware
Update?
When I added a host to the connection profile in lockdown mode, the inventory kicked off but failed stating that “No Remote
Access Controller was found or Inventory is not supported on this host.” Inventory is supposed to work for a host in lockdown
mode, right?
If you put the host in lockdown mode or remove a host from lockdown mode, you must wait 30–minutes before performing the
next operation. If you use a 11G host for firmware update, the firmware update wizard will not show any bundles even if the
repository provided has bundles for that system. This occurs because the 11G host might have not been configured for OMSA
to send traps to OpenManage Integration.
Resolution: Ensure that the host is compliant using the host Compliance screen of OpenManage Integration desktop client. If it
is not compliant, use the fix Host Compliance to get it compliant.
Version Affected: 2.2 and later
Why am I not seeing the OpenManage Integration Icon on the Web
Client even if the registration of the plug-in to the vCenter was
successful?
OpenManage Integration icon is not displayed on the Web client unless the vCenter Web Client services are restarted or the
Box is rebooted. When a user registers the OpenManage Integration for VMware vCenter appliance, it registers with both the
Desktop client and the Web client. If a user unregisters the appliance and then either reregisters the same version or registers
a new version of the appliance, it will successfully register with both clients, but the Dell icon may not appear in the Web
Client. This is due to a caching issue from VMware. To clear the issue, a user needs to restart the Web Client Service on the
vCenter Server. Only then will the plug-in appear in the UI.
Resolution: Restart the Web Client Service on the vCenter Server.
Version Affected: 2.2 and later
Troubleshooting
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