Users Guide

problem. The newly enabled account on the iDRAC must be disabled and auto-discovery reinitiated to provide model information
and NIC information to the OpenManage Integration for VMware vCenter.
The NFS Share is Set Up With the ESXi ISO, but Deployment Fails
with Errors Mounting the Share Location.
To find the solution:
1. Make sure the iDRAC is able to ping the appliance.
2. Make sure your network is not running too slow.
3. Make sure the ports: 2049, 4001 - 4004 are open and the firewall is set accordingly.
How Do I Force Removal of the Virtual Appliance?
1. Go to https://<vcenter_serverIPAddress>/mob
2. Enter the VMware vCenter admin credentials.
3. Click Content.
4. Click ExtensionManager.
5. Click UnregisterExtension.
6. Enter the extension key to unregister com.dell.plugin.openManage_integration_for_VMware_vCenter, and then click Invoke
method.
7. Enter the extension key to unregister com.dell.plugin.OpenManage_Integration_for_VMware_vCenter_WebClient, and then
click Invoke method.
8. In the vSphere Web client, power off the OpenManage Integration for VMware vCenter and delete it. The key to unregsiter
must be for the Web Client.
Entering a Password in the Backup Now Screen Receives an Error
Message
If you are using a low resolution monitor, the Encryption Password field is not visible from the BACKUP NOW window. You must
scroll down the page to enter the encryption password.
In the vSphere Web Client, Clicking the Dell Server Management
Portlet Or the Dell Icon Returns A 404 Error.
Check if the appliance is running; if not, then restart it from the vSphere Web client. Wait for a few minutes for the virtual
appliance Web service to start, and refresh the page. If the error continues, try and ping the appliance using the IP address or
fully-qualified domain name from a command line. If the ping does not resolve, review your network settings to make sure they
are correct.
My Firmware Update Failed. What Do I Do?
Check the virtual appliance logs to see if the tasks timed out. If so, iDRAC needs to be reset by performing a cold reboot. Once
the system is up and running, check to see if the update was successful by either running an inventory or using the Firmware
tab.
My vCenter Registration Failed. What Can I Do?
vCenter registration can fail due to communication issues, therefore if you are experiencing these issues, one solution is to use
a static IP address. To use a static IP address, in the Console tab of the OpenManage Integration for VMware vCenter, select
Configure Network > Edit Devices and enter the correct gateway and FQDN (Fully Qualified Domain Name). Enter the DNS
server name under Edit DNS Config.
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Troubleshooting