Users Guide

7. Enter the extension key to unregister com.dell.plugin.OpenManage_Integration_for_VMware_vCenter_WebClient, and then
click Invoke method.
8. In the vSphere web client, turn off OMIVV and delete it. The key to unregister must be for the web client.
Entering a Password in the Backup Now Screen Receives an Error
Message
If you are using a low resolution monitor, the Encryption Password field is not visible from the BACKUP NOW window. You must
scroll down the page to enter the encryption password.
In vSphere web client, clicking Dell server management portlet or
Dell icon returns 404 error
Check if the OMIVV appliance is running; if not, then restart it from the vSphere web client. Wait for a few minutes for the
virtual appliance web service to start, and then refresh the page. If the error continues, try to ping the appliance by using the IP
address or fully qualified domain name from a command line. If the ping does not resolve, review your network settings to ensure
that they are correct.
What should I do as firmware update failed?
Check the virtual appliance logs to see if the tasks timed out. If so, iDRAC must be reset by performing a cold reboot. After the
system is up and running, check to see if the update was successful by either running an inventory or by using the Firmware
tab.
What should I do as vCenter registration failed?
vCenter registration can fail due to communication issues, therefore if you are experiencing these issues, a solution is to use a
static IP address. To use a static IP address, in the Console tab of the OpenManage Integration for VMware vCenter, select
Configure Network > Edit Devices and enter the correct gateway and FQDN (fully qualified domain name). Enter the DNS
server name under Edit DNS Config.
NOTE: Ensure that the virtual appliance can resolve the DNS server you entered.
Performance during connection profile test credentials is slow or
unresponsive
The iDRAC on a server has only one user (for example, only root) and the user is in a disabled state, or all users are in a disabled
state. Communicating to a server in a disabled state causes delays. To fix this issue, you can either fix the disable state of the
server, or reset iDRAC on the server to re-enable the root user to default setting.
To fix a server in a disabled state:
1. Open the Chassis Management Controller console, and select the disabled server.
2. To automatically open the iDRAC console, click Launch iDRAC GUI.
3. Navigate to the user list in the iDRAC console, and click one of the following:
● iDRAC6: Select iDRAC settings > Network/Security tab > Users tab.
● iDRAC7: Select iDRAC settings > Users tab.
● iDRAC8: Select iDRAC settings > Users tab.
4. To edit the settings, in the User ID column, click the link for the admin (root) user.
5. Click Configure User, and then click Next.
6. In the User Configuration page for the selected user, select the check box next to Enable user, and then click Apply.
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Troubleshooting