Users Guide

Why auto discovered systems are displayed without model
information in Deployment wizard?
This usually indicates that the firmware version installed on the system does not meet the recommended minimum requirements.
Sometimes, a firmware update may not have registered on the system.
Resolution: Cold booting the system or reseating the Blade fixes this issue. The newly enabled account on the iDRAC must be
disabled, and auto discovery reinitiated to provide model information and NIC information to OMIVV.
NFS share is set up with ESXi ISO, but deployment fails with errors
mounting share location
To find the solution:
1. Ensure that the iDRAC is able to ping the appliance.
2. Ensure that your network is not running too slow.
3. Ensure that the ports: 2049, 4001 - 4004 are open and the firewall is set accordingly.
How do I force removal of virtual appliance?
1. Go to Https://<vcenter_serverIPAddress>/mob
2. Enter the VMware vCenter admin credentials.
3. Click Content.
4. Click ExtensionManager.
5. Click UnregisterExtension.
6. Enter the extension key to unregister com.dell.plugin.openManage_integration_for_VMware_vCenter, and then click the
Invoke method.
7. Enter the extension key to unregister com.dell.plugin.OpenManage_Integration_for_VMware_vCenter_WebClient, and then
click Invoke method.
8. In the vSphere web client, turn off OMIVV and delete it. The key to unregister must be for the web client.
Entering a Password in the Backup Now Screen Receives an Error
Message
If you are using a low resolution monitor, the Encryption Password field is not visible from the BACKUP NOW window. You must
scroll down the page to enter the encryption password.
In vSphere web client, clicking Dell server management portlet or
Dell icon returns 404 error
Check if the OMIVV appliance is running; if not, then restart it from the vSphere web client. Wait for a few minutes for the
virtual appliance web service to start, and then refresh the page. If the error continues, try to ping the appliance by using the IP
address or fully qualified domain name from a command line. If the ping does not resolve, review your network settings to ensure
that they are correct.
What should I do as firmware update failed?
Check the virtual appliance logs to see if the tasks timed out. If so, iDRAC must be reset by performing a cold reboot. After the
system is up and running, check to see if the update was successful by either running an inventory or by using the Firmware
tab.
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Troubleshooting