Users Guide

Proactive HA initialization is not happening after performing
backup and restore
When you restore OMIVV from the previous version that is registered with the vSphere Client, for Proactive HA enabled
clusters the Dell Provider is disconnected.
Resolution: Disable and enable the Proactive HA for clusters.
Version Affected: 5.0
OMIVV page displays invalid session, or time out exception, or two
million errors in Firefox browser
If the OMIVV page is idle for some time (5–10 minutes), the invalid session, or time out exception, or two million errors is
displayed.
Resolution: Refresh the browser. If the issue persists, log out and log in from vCenter.
To see the correct data in OMIVV, ensure that you complete the task listed in resolution.
Version Affected: 5.0
In vCenter, recent tasks pane does not show the details column for
some OMIVV task notifications
Resolution: To see the task notifications, in vCenter, go to Task Console of vCenter.
Version Affected: 5.0
When using vCenter 6.5 U2, 2000002 error might be displayed in
all the pages of OMIVV
Resolution: Use the latest patch from VMware for 6.5 U2 or migrate to 6.5 U3 and later version.
Version Affected: 5.1
The 2000002 error is displayed in all the pages of OMIVV after
performing RPM upgrade or backup and restore from an earlier
OMIVV version to a later OMIVV version
Before registering the current version, if you have an earlier version of OMIVV in vCenter server, an SSL handshake exception
causes the new version of OMIVV to be out of reach until vCenter refreshes the new plugin data. Because, the vCenter
contains the data from the earlier version of OMIVV which handles SSL traffic differently.
Resolution:
● Restart vSphere Client on the vCenter server.
● If the issue persists:
○ For VMware vCenter Server Appliance, go to /etc/vmware/vsphere-ui/vc-packages/vsphere-client-
serenity and for Windows vCenter, go to C:\ProgramData\VMware\vCenterServer\cfg\vsphere-ui\vc-
packages\vsphere-client-serenity folder in the vCenter appliance and see if the old data exists, such as:
com.dell.plugin.OpenManage_Integration_for_VMware_vCenter_WebClient-X.0.0.XXX.
○ Manually delete the folder corresponding to the earlier OMIVV version.
○ Restart vSphere Clien t services for vSphere Client (HTML5)
Version affected: 5.0 and later
Frequently Asked Questions-FAQ
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