Users Guide

1. Ensure that the iDRAC can ping the appliance.
2. Ensure that your network is not running too slow.
3. Ensure that the ports: 2049, 4001–4004 are open and the firewall is set accordingly.
How do I force remove OMIVV appliance from vCenter
1. Go to vSphere Client and clear the check box against the Dell Provider for all the Proactive HA enabled cluster.
2. Go to https://<vcenter_serverIPAddress>/mob
3. Enter the VMware vCenter admin credentials.
4. Click Home > Content > HealthUpdateManager.
5. Click QueryProviderList > Invoke method.
6. Copy the provider ID string value, and close the window.
7. Click UnregisterHealthUpdateProvider and enter the copied provider ID string value.
8. Click Invoke Method.
9. Go to Home > Content
10. Click ExtensionManager.
11. Click UnregisterExtension.
12. Enter the extension key to unregister com.dell.plugin.OpenManage_Integration_for_VMware_vCenter_WebClient, and then
click Invoke method.
13. In the vSphere Client, turn off OMIVV and delete it. The key to unregister must be for the vSphere Client.
14. In vCenter, clear serenity entries and restart the vCenter service.
Entering a Password in the Backup Now Screen Receives an Error
Message
If you are using a low-resolution monitor, the Encryption Password field is not visible from the BACKUP NOW window. Scroll
down the page to enter the encryption password.
What should I do as firmware update failed
Check the OMIVV appliance logs to see if the tasks timed out. If so, iDRAC must be reset by performing a cold reboot. After the
system is up and running, check to see if the update was successful by either running an inventory or by using the Firmware
tab.
What should I do as vCenter registration failed
vCenter registration can fail due to communication issues, if you are experiencing these issues, a solution is to use a static IP
address. To use a static IP address, in the Console tab of the OpenManage Integration for VMware vCenter, select Configure
Network > Edit Devices and enter the correct gateway and FQDN (fully qualified domain name). Enter the DNS server name
under Edit DNS Config.
NOTE: Ensure that the virtual appliance can resolve the DNS server that you entered.
Performance during host credential profile test credentials is slow
or unresponsive
The iDRAC on a server has only one user (for example, only root) and the user is in a disabled state, or all users are in a disabled
state. Communicating to a server in a disabled state causes delays. To fix this issue, you can either fix the disable state of the
server, or reset iDRAC on the server to re-enable the root user to default setting.
To fix a server in a disabled state:
1. Open the Chassis Management Controller console, and select the disabled server.
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Frequently Asked Questions-FAQ