Users Guide

What should I do as firmware update failed
Check the OMIVV appliance logs to see if the tasks timed out. If so, iDRAC must be reset by performing a cold reboot. After the
system is up and running, check to see if the update was successful by either running an inventory or by using the Firmware
tab.
What should I do as vCenter registration failed
vCenter registration can fail due to communication issues, if you are experiencing these issues, a solution is to use a static IP
address. To use a static IP address, in the Console tab of the OpenManage Integration for VMware vCenter, select Configure
Network > Edit Devices and enter the correct gateway and FQDN (fully qualified domain name). Enter the DNS server name
under Edit DNS Config.
NOTE: Ensure that the virtual appliance can resolve the DNS server that you entered.
Performance during host credential profile test credentials is slow
or unresponsive
The iDRAC on a server has only one user (for example, only root) and the user is in a disabled state, or all users are in a disabled
state. Communicating to a server in a disabled state causes delays. To fix this issue, you can either fix the disable state of the
server, or reset iDRAC on the server to re-enable the root user to default setting.
To fix a server in a disabled state:
1. Open the Chassis Management Controller console, and select the disabled server.
2. To automatically open the iDRAC console, click Launch iDRAC GUI.
3. Navigate to the user list in the iDRAC console, and click one of the following:
● iDRAC7: Select iDRAC settings > Users tab.
● iDRAC8: Select iDRAC settings > Users tab.
● iDRAC9: Select iDRAC settings > Users tab.
For iDRAC 7 and 8:
a. To edit the settings, in the User ID column, click the link for the admin (root) user.
b. Click Configure User, and then click Next.
c. In the User Configuration page for the selected user, select the check box next to Enable user, and then click Apply.
For iDRAC9:
a. Select the root user and click Enable.
Does OMIVV support VMware vCenter server appliance
Yes, OMIVV supports the VMware vCenter Server appliance since v2.1.
A server may show as non-compliant with CSIOR status,
"Unknown"
Resolution: An unknown CSIOR state indicates a non-responsive iDRAC on the host. A manual iDRAC reset on the host fixes this
issue.
Version Affected: All
Frequently Asked Questions-FAQ
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