Users Guide

1. Move or upload the old_machine.crt certificate to PSC in the C:\certificates\old_machine.crt location that is created in
step 1 of retrieving the old certificate procedure. You can use Windows Secure Copy (WinSCP) or another SCP client to move or
upload the certificate.
2. Connect to External Platform Services Controller through remote desktop connection.
3. Open command prompt in administrative mode.
4. Run the following command to extract the thumbprint: "%VMWARE_OPENSSL_BIN%" x509 -in c:\certificates
\old_machine.crt -noout -sha1 –fingerprint
NOTE: The thumbprint appears as a sequence of numbers and letters after the equal sign, which is as follows: SHA1
Fingerprint=09:0A:B7:53:7C:D9:D2:35:1B:4D:6D:B8:37:77:E8:2E:48:CD:12:1B
Run the ls_update_certs.py with the old thumbprint. Log out and log in to the vCenter Web client after the services are updated
successfully. The Dell plug-in launches successfully.
In Administration Console, why Update Repository Path is
not set to default path after I reset appliance to factory
settings?
After you reset the appliance, go to the Administration Console, and then click APPLIANCE MANAGEMENT in the left pane. In the
Appliance Settings page, the Update Repository Path is not changed to the default path.
Resolution: In Administration Console, manually copy the path in the Default Update Repository field to the Update Repository
Path field.
Why warranty and inventory schedule for all vCenters is
not applying when selected from the job queue page?
Navigate to Dell Home > Monitor > Job Queue > Warranty/Inventory History > Schedule. Select a vCenter and select the modify
schedule button. When a dialog is displayed, you can view a check box with the Apply to All Registered vCenters message. When you
select the check box and press Apply, the setting is applied to a particular vCenter that you had initially selected and not all vCenters. The
Apply to All Registered vCenters is not applicable when warranty or inventory schedule is modified from the Job Queue page.
Resolution: Use the modify warranty or inventory schedule from the job queue only to modify the selected vCenter.
Versions Affected: 2.2 and later
What should I do when a web communication error in the
vCenter web client appears after changing the DNS
settings in OMIVV?
If you see any kind of web communication error in the vCenter web client while doing any OMIVV-related tasks after changing the DNS
settings, do either of the following:
• Clear the browser cache.
• Log out and then log in from web client.
Why does the settings page fail to load, if I navigate away
and again go back to the settings page?
For vSphere v5.5, in web client, if you navigate away and go back to the Settings page, the page might fail to load and the spinner
continues to spin. The failure to load is a refresh issue and the page is not refreshing correctly.
Resolution: Click the global refresh and the screen refreshes correctly.
Versions Affected: 2.2 and 3.0
Troubleshooting
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