Users Guide

Why connection profiles to which host belongs to when I
create\edit connection profile in web GUI cannot be seen?
This happens when the vCenter server is registered to the appliance through IP instead of FQDN. Re-registering the vCenter server to
the same appliance does not solve this issue. A new setup registered with FQDN is required.
Why is select host window in web UI is blank on editing
connection profile?
This happens when the vCenter server is registered to the appliance through IP instead of FQDN. Re-registering the vCenter server to
the same appliance does not solve this issue. A new setup registered with FQDN is required.
Why error message is displayed after clicking firmware
link?
If you have a slow network speed (9600BPS), you may get a communication error message. This error message may display when you
click the firmware link in the vSphere Client for the OpenManage Integration for VMware vCenter. It happens when the connection times
out while trying to obtain the software inventory list. Microsoft Internet Explorer initiates this time out. For the Microsoft Internet Explorer
versions 9/10, the default “Receive Time out” value is set to 10 seconds. Fix this issue by using the following steps:
Figure 4. Firmware link communication error
1. Open Microsoft Registry Editor (Regedit).
2. Navigate to the following location:
KHEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
3. Add a DWORD value for ReceiveTimeout.
4. Set the value to 30 seconds (30000).
This value must be a higher value in your environment
5. Exit Regedit.
6. Restart Internet Explorer.
NOTE: Opening a new Internet Explorer window is not enough. Restart the Internet Explorer browser.
122 Troubleshooting