Users Guide

Troubleshooting

Use this section to find answers to troubleshooting questions. This section includes:

• Frequently asked questions (FAQ)

• Bare-metal deployment issues on page 129

Topics:

• Frequently Asked Questions (FAQ)

• Bare-metal deployment issues

Frequently Asked Questions (FAQ)

This section contains some common questions and solutions.

Why does server move to quarantine or maintenance mode

when Proactive HA is turned on cluster?

The server was likely part of the Proactive HA cluster previously and received a warning or critical Proactive HA health update then. Also,

the server might have been removed from the Proactive HA cluster before it received a normal health update. vCenter caches the last

known health update of a server even when the server is not included in the Proactive HA cluster. In this state, if the server is

reintroduced in to the Proactive HA cluster, vCenter applies the Proactive HA remediation policy set for that cluster to the server until the

Dell provider reinitializes the server to its current health status. This normally takes a few minutes.

Version affected: 4.0.1 and later

RPM upgrade is unsuccessful when necessary vCenter

privileges are not provided

When you perform an RPM upgrade and the necessary privileges are not assigned to the vCenter user registered with OMIVV, the RPM

upgrade is unsuccessful.

Resolution: To successfully complete the upgrade, you can provide the Modify Cluster privilege under Host > Inventory to the vCenter

user registered with OMIVV, and then restart the OMIVV appliance.

Version affected: 4.0 and later

Why Export All button fails to export to .CSV file in Google

chrome?

After registering a vCenter server, if you add a host and create a connection profile, and then view the inventory details of the host, the

Export All button returns a failure. The Export All button does not export the information to a .CSV file.

NOTE:

In all versions of the Google chrome browser, the Export All button does not export the information to a .CSV file in

Incognito mode.

Resolution: To export information to a .CSV file by using the Export All button in the Google chrome, disable the Incognito mode in

chrome browser.

Version affected: 4.0

Troubleshooting 111