Users Guide

I am unable to see the connection profiles to which a host
belongs to when I create\edit a connection profile in web
GUI. Why?
This happens when the vCenter server is registered to the appliance through IP instead of FQDN. Re-registering the vCenter server to
the same appliance will not solve this. A new setup registered with FQDN is required.
On editing a Connection profile the select host window in
the Web UI is blank. Why?
This happens when the vCenter server is registered to the appliance through IP instead of FQDN. Re-registering the vCenter server to
the same appliance will not solve this . A new setup registered with FQDN is required.
How Come I See An Error Message Displayed After
Clicking The Firmware Link?
If you have a slow network speed (9600BPS), you may get a Communication Error Message. This error message may display when you
click the Firmware link in the vSphere Client for the OpenManage Integration for VMware vCenter. It happens when the connection times
out while trying to obtain the Software Inventory list. Microsoft Internet Explorer initiates this timeout. For Microsoft Internet Explorer
versions 9/10, the default “Receive Time out” value is set to 10 seconds. Fix this issue by using the following steps.
Figure 1. Firmware link communication error
1. Open Microsoft Registry Editor (Regedit).
2. Navigate to the following location:
KHEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
3. Add a DWORD value for ReceiveTimeout.
4. Set the value to 30 seconds (30000) [This value may need to be a higher value in your environment].
5. Exit Regedit.
6. Restart Internet Explorer.
NOTE: Just opening a new Internet Explorer window is not enough. Restart the Internet Explorer browser.
110 Troubleshooting