Users Guide

Why is the Installation date showing up as 12/31/1969 for
some of the firmware on the firmware page?
In the Web Client, the installation date is showing up as 12/31/1969 for some firmware items on the firmware page for a host. If the
firmware installation date is not available, then this very old date is shown.
Resolution: If you see this old date for any firmware component, consider that the installation date is not available for it.
Versions Affected: 2.2 and later
Why is successive Global refresh cause exception to be
thrown in Recent Task window?
If a customer tries to press the refresh button repeatedly, the VMware UI may throw an exception.
Resolution: User should dismiss this error and can continue on.
Version Affected: 2.2 and later
Why is the Web client UI distorted for few of the Dell
screens in IE 10?
In some cases, when a popup dialog is presented, the data in the background may turn completely white and be distorted.
Resolution: Close the dialog, the screen will return back to normal.
Version Affected: 2.2 and later
Why am I not seeing the OpenManage Integration Icon on
the Web Client even if the registration of the plug-in to
the vCenter was successful?
OpenManage Integration icon is not displayed on the Web client unless the vCenter Web Client services are restarted or the Box is
rebooted. When a user registers the OpenManage Integration for VMware vCenter appliance, it registers with both the Desktop client and
the Web client. If a user unregisters the appliance and then either reregisters the same version or registers a new version of the appliance,
it will successfully register with both clients, but the Dell icon may not appear in the Web Client. This is due to a caching issue from
VMware. To clear the issue, a user needs to restart the Web Client Service on the vCenter Server. Only then will the plug-in appear in
the UI.
Resolution: Restart the Web Client Service on the vCenter Server.
Version Affected: 2.2 and later
Even if my repository has bundles for selected 11G system,
why is firmware update showing that I have no bundles for
Firmware Update?
When I added a host to the connection profile in lockdown mode, the inventory kicked off but failed stating that “No Remote Access
Controller was found or Inventory is not supported on this host.” Inventory is supposed to work for a host in lockdown mode, right?
If you put the host in lockdown mode or remove a host from lockdown mode, you must wait 30–minutes before performing the next
operation. If you use a 11G host for firmware update, the firmware update wizard will not show any bundles even if the repository provided
has bundles for that system. This occurs because the 11G host might have not been configured for OMSA to send traps to OpenManage
Integration.
Resolution: Ensure that the host is compliant using the host Compliance screen of OpenManage Integration desktop client. If it is not
compliant, use the fix Host Compliance to get it compliant.
Troubleshooting
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