Users Guide

Version Affected: 3.1
Dell Management Center does not display all the relevant
logs when trying to filter a severity category. How can I
view all the logs?
When you select a severity category to filter the log data by choosing All Categories from the drop-down, all the logs belonging to
specific category are displayed accurately. However, if you filter by choosing Info from the drop-down, the Firmware update logs are not
displayed and only the task initiation logs are displayed.
Resolution: To view all the logs in Dell Management Center, select All Categories from the Filter drop-down.
Version Affected: 3.1
How do I resolve error code 2000000 caused by VMware
Certificate Authority (VMCA)?
When you run the vSphere certificate manager and replace the vCenter server or Platform Controller Service (PSC) certificate with a
new CA certificate and key for vCenter 6.0, OMIVV displays error code 2000000 and throws an exception.
Resolution: To resolve the exception, you should update the ssl Anchors for the services. The ssl Anchors can be updated by running the
ls_update_certs.py scripts on PSC. The script takes the old certificate thumbprint as the input argument and the new certificate is
installed. The old certificate is the certificate before the replacement and the new certificate is the certificate after the replacement. Visit
http://kb.vmware.com/selfservice/search.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=2121701 and http://
kb.vmware.com/selfservice/search.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=2121689 for more information.
Updating the ssl Anchors in Windows vSphere 6.0
1. Download the lstoolutil.py.zip file from http://kb.vmware.com/selfservice/search.do?
cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=2121701.
2. Copy the lstoolutil.py file to the %VMWARE_CIS_HOME%"\VMware Identity Services\lstool\scripts\ folder.
NOTE: Do not replace the lstoolutil.py file if you are using vSphere 6.0 Update 1.
You can use the following relevant procedures to update the ssl Anchors:
• Updating the ssl Anchors for vCenter installed on Windows operation system: Replace the certificates on vCenter Windows installation
by using vSphere Certificate Manager utility. See Replacing the certificates on vCenter Windows installation.
• Updating the ssl Anchors for the vCenter server appliance: Replace the certificates on vCenter server appliance by using vSphere
Certificate Manager utility. See Replacing the certificates on the vCenter server appliance.
The output obtained from the mentioned procedures should display Updated 24 service (s) and Updated 26 service (s)
respectively. If the output displayed is Updated 0 service (s), the old certificate thumbprint is incorrect. You can perform the
following steps to retrieve the old certificate thumbprint. Also, use the following procedure to retrieve the old certificate thumbprint, if
vCenter Certificate Manager is not used to replace the certificates:
NOTE: Run the ls_update_certs.py with the old thumbprint obtained.
1. Retrieve the old certificate from the Managed Object Browser (MOB). See Retrieving the old certificate from Managed Object
Browser (MOB).
2. Extract the thumbprint from the old certificate. See Extracting thumbprint from the old certificate.
Version Affected: 3.0 and later, vCenter 6.0 and later
Replacing the certificates on vCenter Windows installation
Perform the following steps if vSphere Certificate Manager utility is used to replace the certificates on vCenter Windows installation:
1. Connect to External Platform Services Controller through remote desktop connection.
2. Open command prompt in administrative mode.
3. Create the c:\certificates folder by using the following command: mkdir c:\certificates
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Troubleshooting