Users Guide

The NFS Share is Set Up With the ESXi ISO, but Deployment Fails with Errors Mounting the
Share Location.
To nd the solution:
1. Make sure the iDRAC is able to ping the appliance.
2. Make sure your network is not running too slow.
3. Make sure the ports: 2049, 4001 - 4004 are open and the rewall is set accordingly.
How Do I Force Removal of the Virtual Appliance?
1. Go to https://<vcenter_serverIPAddress>/mob
2. Enter the VMware vCenter admin credentials.
3. Click Content.
4. Click ExtensionManager.
5. Click UnregisterExtension.
6. Enter the extension key to unregister com.dell.plugin.openManage_integration_for_VMware_vCenter, and then click Invoke
method.
7. Enter the extension key to unregister com.dell.plugin.OpenManage_Integration_for_VMware_vCenter_WebClient, and then click
Invoke method.
8. In the vSphere Web client, power o the OpenManage Integration for VMware vCenter and delete it. The key to unregsiter
must be for the Web Client.
Entering a Password in the Backup Now Screen Receives an Error Message
If you are using a low resolution monitor, the Encryption Password eld is not visible from the BACKUP NOW window. You must
scroll down the page to enter the encryption password.
In the vSphere Web Client, Clicking the Dell Server Management Portlet Or the Dell Icon
Returns A 404 Error.
Check if the appliance is running; if not, then restart it from the vSphere Web client. Wait for a few minutes for the virtual appliance
Web service to start, and refresh the page. If the error continues, try and ping the appliance using the IP address or fully-qualied
domain name from a command line. If the ping does not resolve, review your network settings to make sure they are correct.
My Firmware Update Failed. What Do I Do?
Check the virtual appliance logs to see if the tasks timed out. If so, iDRAC needs to be reset by performing a cold reboot. Once the
system is up and running, check to see if the update was successful by either running an inventory or using the Firmware tab.
My vCenter Registration Failed. What Can I Do?
vCenter registration can fail due to communication issues, therefore if you are experiencing these issues, one solution is to use a
static IP address. To use a static IP address, in the Console tab of the OpenManage Integration for VMware vCenter, select
Congure Network → Edit Devices and enter the correct gateway and FQDN (Fully Qualied Domain Name). Enter the DNS
server name under Edit DNS Cong.
NOTE: Make sure that the virtual appliance can resolve the DNS server you entered.
Performance during Connection Prole Test Credentials is extremely slow or unresponsive.
The iDRAC on a server has only one user (for example, only root) and the user is in a disabled state, or all users are in a disabled
state. Communicating to a server in a disabled state causes delays. To x this issue, you can either x the disable state of the server,
or reset iDRAC on the server to re-enable the root user to default setting.
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