Users Guide
Why is the Installation date showing up as 12/31/1969 for some of the rmware on the
rmware page?
In the Web Client, the installation date is showing up as 12/31/1969 for some rmware items on the rmware page for a host. If the
rmware installation date is not available, then this very old date is shown.
Resolution: If you see this old date for any rmware component, consider that the installation date is not available for it.
Versions Aected: 2.2 and later
Why is successive Global refresh cause exception to be thrown in Recent Task window?
If a customer tries to press the refresh button repeatedly, the VMware UI may throw an exception.
Resolution: User should dismiss this error and can continue on.
Version Aected: 2.2 and later
Why is the Web client UI distorted for few of the Dell screens in IE 10?
In some cases, when a popup dialog is presented, the data in the background may turn completely white and be distorted.
Resolution: Close the dialog, the screen will return back to normal.
Version Aected: 2.2 and later
Why am I not seeing the OpenManage Integration Icon on the Web Client even if the
registration of the plug-in to the vCenter was successful?
OpenManage Integration icon is not displayed on the Web client unless the vCenter Web Client services are restarted or the Box is
rebooted. When a user registers the OpenManage Integration for VMware vCenter appliance, it registers with both the Desktop
client and the Web client. If a user unregisters the appliance and then either reregisters the same version or registers a new version
of the appliance, it will successfully register with both clients, but the Dell icon may not appear in the Web Client. This is due to a
caching issue from VMware. To clear the issue, a user needs to restart the Web Client Service on the vCenter Server. Only then will
the plug-in appear in the UI.
Resolution: Restart the Web Client Service on the vCenter Server.
Version Aected: 2.2 and later
Even if my repository has bundles for selected 11G system, why is rmware update showing
that I have no bundles for Firmware Update?
When I added a host to the connection prole in lockdown mode, the inventory kicked o but failed stating that “No Remote Access
Controller was found or Inventory is not supported on this host.” Inventory is supposed to work for a host in lockdown mode, right?
If you put the host in lockdown mode or remove a host from lockdown mode, you must wait 30–minutes before performing the next
operation. If you use a 11G host for rmware update, the rmware update wizard will not show any bundles even if the repository
provided has bundles for that system. This occurs because the 11G host might have not been congured for OMSA to send traps to
OpenManage Integration.
Resolution: Ensure that the host is compliant using the host Compliance screen of OpenManage Integration desktop client. If it is
not compliant, use the x Host Compliance to get it compliant.
Version Aected: 2.2 and later
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