Users Guide

Troubleshooting
Topics:
• Resources required for managing OMIMSSC
•
Verifying permissions for using OMIMSSC console extension for MECM
• Verifying PowerShell permissions for using OMIMSSC console extension for SCVMM
• Install and upgrade scenarios in OMIMSSC
• OMIMSSC admin portal scenarios
• Discovery, synchronization and inventory scenarios in OMIMSSC
• Generic scenarios in OMIMSSC
• Firmware update scenarios in OMIMSSC
• Operating system deployment scenarios in OMIMSSC
• Server profile scenarios in OMIMSSC
• LC Logs scenarios in OMIMSSC
Resources required for managing OMIMSSC
Use this guide to check for required privileges and solve any problems encountered in OMIMSSC.
To troubleshoot any issues faced in OMIMSSC, ensure that you have the following resources:
● Read-only user’s account details to login to OMIMSSC Appliance and perform various operations.
For logging in as a read-only user from OMIMSSC Appliance VM, enter user name as readonly with the same password
used to login to OMIMSSC Appliance VM.
● Log files having high level and complete details of the errors:
○ Activity logs—contains user specific, and high-level information about the jobs initiated in OMIMSSC, and status of jobs
run in OMIMSSC. To view activity logs, go to Jobs and Logs page in OMIMSSC console extension.
○ Complete logs —contains Administrator-related logs, and multiple detailed logs specific to scenarios in OMIMSSC. To
view the complete logs, go to Jobs and Logs page in OMIMSSC Admin portal, Settings, and then Logs.
○ LC Logs—contain server level information, detailed error messages on operations performed in OMIMSSC. To download
and view the LC Logs, see Dell EMC OpenManage Integration for Microsoft System Center for System Center
Configuration Manager and System Center Virtual Machine Manager User’s Guide.
NOTE:
For troubleshooting individual devices from iDRAC or OpenManage Enterprise Module (OME-Modular) page,
launch OMIMSSC, click Configuration and Deployment page, launch the respective view, and then click the device
IP URL.
NOTE: SCVMM server Administrator user should not be an SCVMM service account.
NOTE: If you are upgrading from SC2012 VMM SP1 to SC2012 VMM R2, then upgrade to Windows PowerShell 4.0.
Verifying permissions for using OMIMSSC console
extension for MECM
After installing OMIMSSC, verify that the enrolled user has the following permissions:
1. On the system where OMIMSSC is installed, provide the Write permissions for the <Configuration Manager Admin Console
Install Dir>\XmlStorage\Extensions\DLCPlugin folder using PowerShell commands.
Complete the following prerequisites on the site server, and SMS provider server before installing OMIMSSC component:
a. In PowerShell, run the command: PSRemoting.
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