Reference Guide

Table Of Contents
Web server logs
The admin user can use the OMIMSSC administration console to generate a troubleshooting bundle with all the relevant logs.
For more information, see Download troubleshooting bundle .
The read-only account helps troubleshoot the appliance by allowing the user to read various parameters of the appliance at
runtime. For advanced troubleshooting, see the Tech support guides to check specific parameters.
Download troubleshooting bundle
Prerequisites
To generate the troubleshooting bundle, ensure that you log in to the OMIMSSC Admin Portal.
About this task
The troubleshooting bundle contains OMIMSSC appliance logging information that can be used to help in resolving issues or sent
to Technical Support. OMIMSSC does not log any user sensitive data.
NOTE: The downloaded troubleshooting bundle will not carry logs collected from SCOM Management Servers and Dell
EMC Alert Relay Servers.
Steps
1. On the OMIMSSC Admin Portal, click Settings > Logs.
The Troubleshooting Bundle dialog box is displayed.
2. In the Troubleshooting Bundle dialog box, click Download Troubleshooting Bundle.
Depending on the size of the logs, creating the bundle may take some time.
Results
Automatic file download will start. The Troubleshooting Bundle file will be available in download folder as per browser
configuration.
Serviceability
The support website https://www.dell.com/support provides access to licensing information, product documentation,
advisories, downloads, and troubleshooting information. This information helps you to resolve a product issue before you contact
support team.
Special permission is required to login to OMIMSSC for service personnel. If the troubleshooting bundle is not sufficient, the
personnel can enable the root user to collect more information.
Ensure that you install security patches and other updates when they are available, including the OMIMSSC Operating System
update.
Security patches
Periodic OMIMSSC updates that include security updates, and security only updates released as required.
The updates are cumulative and published on the Dell Technologies support site. OMIMSSC users receive recommendations
to install or update the OMIMSSC Appliance on the Updates and Recommendations page on the native Microsoft SCOM
console.
OMIMSSC Operating System update
Periodically, security patches and fixes are released for the OMIMSSC Operating System.
These fixes must be installed on existing VHD and OVA deployments of OMIMSSC through service packs. When available, it is
highly recommended that you install these security patches and fixes on the OMIMSSC server through service packs.
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Product and Subsystem Security