Users Guide

Table Of Contents
The agent is unreachable or unresponsive.
To resolve this issue, delete the device and discover the device again.
Device Group Permissions
Device Group Permissions Portal
Question: Can I add a user group to the OmeSiteAdministrators role?
Answer: Yes, you can add a user group to the OmeSiteAdministrators role.
Question: Can I add an OmeAdministrator to the OmeSiteAdministrators role?
Answer: Yes, you can add an OmeAdministrator to the OmeSiteAdministrators role. The user will have all the rights of the
OmeAdministrator. However, to effectively manage device group permissions, it is recommended that a member of the
OmeSiteAdministrators role is removed from the OmeAdministrators and OmePowerUsers roles.
Question: Can I add a user who has not logged on to OpenManage Essentials to the OmeSiteAdministrators role?
Answer: Yes, you can use the Edit Members of OmeSiteAdministrators wizard to add a user who has not logged on to
OpenManage Essentials to the OmeSiteAdministrators role.
Question: What happens if a OmePowerUser is added to the OmeSiteAdministrators role?
Answer: Roles and permissions are additive. The user will not have all of (but retain some of) the restrictions of a
OmeSiteAdministrator. The user will be able to perform edit actions that the OmeSiteAdministrator was not able to perform. Target
security cannot be guaranteed for this type of user (they can edit device groups assigned to them).
Question: Can I promote an OmeSiteAdministrator to an OmeAdministrator?
Answer: Yes, the user will have all rights and will be able to target all devices. It is suggested, but not required, to remove the user
from the OmeSiteAdministrators role before adding the user to the OmeAdministrators role.
Question: How do I add a current OmeAdministrator to the OmeSiteAdministrators role?
Answer:
1. Remove the user from the OmeAdministrators Windows user group.
2. In the Device Group Permissions portal, use the Edit Members of OmeSiteAdministrators option to select and add the user
to the OmeSiteAdministrators role.
3. When the user logs in again, the user will be an OmeSiteAdministrator.
Question: A user is removed from the OmeAdministrators role and then added to the OmeSiteAdministrators role. What happens
to the tasks that were created while the user was an OmeAdministrator?
Answer: The task created when the user was an OmeAdministrator can still be executed on the targets selected at the time of task
creation.
Remote and System Update Tasks
Question: What happens to the task target for a remote task if the OmeSiteAdministrators device group permissions change?
Answer: The task targets of a remote task are not affected by changes to device group permissions. Remote tasks that were
created earlier may have task targets that the OmeSiteAdministrator is not assigned to.
Question: What must an OmeSiteAdministrator do to edit a task?
340