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ManualsBrandsDell ManualsActive System ManagerOpenManage Essentials Version 2.2
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Table Of Contents
Answer: Omremote enables you to execute remote Server Administrator command line tasks (inband) and also helps you to deploy
Server Administrator on remote Dell servers. Omremote is an executable file that is located at C:\Program Files\Dell\SystMgt
\Essentials\bin folder. It uses WMI connection for the Windows-based devices and SSH for the Linux-based devices. Ensure that
the required ports are opened. Omremote commands require a Server Administrator supported operating system with the Server
administrator installed. To install/update Server administrator on the remote system, you must use an operating system preinstall
package.
Question: A system update task for applying a firmware update on a hard drive that is inaccessible or degraded results in an error.
What can I do?
Answer: Follow the troubleshooting instructions in the "Physical Disk Failures and Rebuilds" section of the How to troubleshoot hard
drive and RAID controller errors on Dell PowerEdge 12G servers Dell Knowledge Base article, and then retry the system update task.
Question: When I applied an applicable Dell Update Package (DUP) on a device running a 32-bit Linux operating system, the
following message is displayed: This package does not support running on 32-bit operating systems. What could be the reason?
Answer: DUPs for Linux may include packages that are applicable for both 64-bit and 32-bit operating systems. OpenManage
Essentials displays both 64-bit and 32-bit packages as applicable packages, irrespective of the operating system of the target
device. Therefore, you may notice the message while applying 64-bit Linux update packages on devices running 32-bit Linux
operating systems.
Question: How do I load a Dell catalog for software update? Or What do I do when I get errors when trying to run software update
tasks?
Answer:
1. Download the catalog to the OpenManage Essentials system directly or use a System Update Utility DVD in the local system
drive.
2. Browse for catalog.xml file on the local system or DVD (not on a file share, it is possible to use a file share, but for
troubleshooting, do not use file share).
3. Now, create software update tasks. If tasks fail, more information is found in the task details.
4. Try setting all internet explorer security settings to LOW if tasks do not run.
Managing Device Configurations
Question: Why are unsupported device groups shown in the Device Configuration wizard?
Answer: All user created visible custom groups are shown in the device selection screen. A custom group may contain invalid
system groups for the given wizard. The invalid system groups can be ignored.
Question: If I filter the attributes and then save the device configuration template, will the template include only the filtered
attributes?
Answer: No, the template will include all the attributes. Filtering the attributes does not have any effect on the attributes that are
saved. To remove the attributes from a template, clear the Deploy check boxes for the attributes, and then save the template.
Question: Why is a device that is already associate to the current template displayed in the device selection page?
Answer: The device selection page displays the all applicable devices including the device that is currently associated with the
template. You can ignore the currently associated device and select another device, if required.
Question: Why does the Data Sources table in the device inventory displays additional or duplicate information with an Unknown
health status for the same agent?
Answer: This issue may occur in the following scenarios:
• The Data Source information of the agent is no longer in use while connecting to OpenManage Essentials.
• The agent is unable to determine the health and connection status of the device.
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