Users Guide
Table Of Contents
- Dell OpenManage Essentials Version 2.2 User's Guide
- About OpenManage Essentials
- Installing OpenManage Essentials
- Installation Prerequisites and Minimum Requirements
- Terms and Conditions for Using Relational Database Management Systems
- Minimum Login Roles for Microsoft SQL Server
- Database Size and Scalability
- Downloading OpenManage Essentials
- Installing OpenManage Essentials
- Setting Up OpenManage Essentials Database on a Remote SQL Server
- Retargeting the OpenManage Essentials Database
- Installing OpenManage Essentials on a Domain Controller
- Installing OpenManage Essentials on a Domain Controller With a Remote Database
- Installing OpenManage Essentials on a Domain Controller With a Local Database
- Adding Users to the OpenManage Essentials User Groups
- Enabling SQL Server and Windows Authentication Mode in SQL Server
- Verifying SQL Server TCP/IP Status
- Installing Dell SupportAssist
- Installing Repository Manager
- Installing Dell License Manager
- Setting Up and Configuring VMware ESXi 5
- Upgrading OpenManage Essentials
- Uninstalling OpenManage Essentials
- Migrating IT Assistant to OpenManage Essentials
- Getting Started With OpenManage Essentials
- Launching OpenManage Essentials
- Configuring OpenManage Essentials
- Discovery Wizard Configuration
- Configuring Discovery Settings
- Using the OpenManage Essentials Home Portal
- OpenManage Essentials Heading Banner
- Customizing Portals
- Displaying Additional Available Reports and Graphs
- Saving and Loading the Portal Layout
- Updating the Portal Data
- Hiding Graphs and Reports Components
- Rearranging or Resizing Graphs and Reports (Components)
- Filtering Data
- Search Bar
- Map View (Home) Portal
- Viewing the User Information
- Logging On As a Different User
- Using the Update Available Notification Icon
- Using the Warranty Scoreboard Notification Icon
- OpenManage Essentials Home Portal — Reference
- Discovering and Inventorying Devices
- Supported Devices, Protocols, and Features Matrix
- Supported Operating Systems (Servers), Protocols, and Features Matrix
- Supported Storage Devices, Protocols, and Features Matrix
- Legend and Definitions
- Using the Discovery and Inventory Portal
- Protocol Support Matrix for Discovery
- Protocol Support Matrix for System Update
- Devices Not Reporting Service Tag
- Creating a Discovery and Inventory Task
- Discovering a Chassis and its Components Using the Guided Wizard
- Excluding Ranges
- Viewing Configured Discovery and Inventory Ranges
- Scheduling Discovery
- Scheduling Inventory
- Configuring Status Polling Frequency
- Task Pop-Up Notifications
- Discovery And Inventory — Reference
- Discovery and Inventory Portal Page Options
- Discovery and Inventory Portal
- Viewing Device Summary
- Add Discovery Range
- Discovery Configuration
- Device Type Filtering
- ICMP Configuration
- SNMP Configuration
- WMI Configuration
- Storage Configuration
- WS-Man Configuration
- SSH Configuration
- IPMI Configuration
- Discovery Range Action
- Summary
- Add Exclude Range
- Discovery Schedule
- Inventory Schedule
- Status Schedule
- Discovery Ranges
- Exclude Ranges
- Managing Devices
- Viewing Devices
- Viewing Device Inventory
- Viewing Alerts Summary
- Viewing System Event Logs
- Searching for Devices
- Creating a New Group
- Adding Devices to a New Group
- Adding Devices to an Existing Group
- Hiding a Group
- Deleting a Group
- Single Sign-On
- Creating a Custom URL
- Configuring Warranty Email Notifications
- Configuring Warranty Scoreboard Notifications
- Configuring Warranty Pop-Up Notifications
- Using Map View
- Map Providers
- Configuring Map Settings
- General Navigation and Zooming
- Home View
- Tool Tip
- Selecting a Device on Map View
- Health and Connection Status
- Multiple Devices at the Same Location
- Setting a Home View
- Viewing All Map Locations
- Adding a Device to the Map
- Moving a Device Location Using the Edit Location Details Option
- Importing Licensed Devices
- Using the Map View Search Bar
- Removing All Map Locations
- Editing a Map Location
- Removing a Map Location
- Exporting All Device Locations
- Dell PowerEdge FX Chassis View
- Support For PowerEdge FX Chassis Sleds
- VLAN Configuration Management
- Dell NAS Appliance Support
- OEM Device Support
- Devices — Reference
- Deployment and Re-provisioning
- OpenManage Essentials — Server Configuration Management License
- Device Requirements for Deployment and Compliance Tasks
- Getting Started for Device Configuration Deployment
- Overview of Bare Metal Deployment
- Viewing the Deployment Portal
- Configuring the Deployment File Share
- Creating a Device Configuration Template
- Adding Devices to the Repurpose and Bare Metal Devices Group
- Managing Device Configuration Templates
- Deploying a Device Configuration Template (Bare Metal Deployment)
- Deploying IOA Configuration Template
- Deploying a Network ISO Image
- Removing Devices From the Repurpose and Bare Metal Devices Group
- Auto Deploying Device Configurations
- Importing Device Specific Attributes
- Import File Requirements
- Exporting Device Specific Attributes
- Viewing the Deployment Tasks
- Managing the Virtual I/O Identities of a Server (Stateless Deployment)
- Overview of Stateless Deployment
- Virtual I/O Pools
- Compute Pools
- Creating a Compute Pool
- Deploying a Device Configuration Template (Stateless Deployment)
- Automatic Locking of a Compute Pool
- Unlocking a Compute Pool
- Editing the Definitions of a Compute Pool
- Viewing the Definitions of a Compute Pool
- Removing a Server From a Compute Pool
- Renaming a Compute Pool
- Deleting a Compute Pool
- Replacing a Server
- Reclaiming Deployed Virtual I/O Identities of a Server
- Reclaiming Assigned Virtual I/O Identities
- Setting Up Device Configuration Auto Deployment (Stateless Deployment)
- Viewing the Profile (Last Deployed Attributes)
- Known Limitations for Stateless Deployment
- Additional Information
- Deployment – Reference
- Icons and Descriptions
- Repurpose and Bare Metal Devices
- Auto Deployment
- Tasks
- Task Execution History
- Device Configuration Template Details
- IOA VLAN Attributes
- Device Configuration Setup Wizard
- Create Template Wizard
- Create Virtual I/O Pool Wizard
- Virtual I/O Pools
- Virtual I/O Pool Summary
- Create Compute Pool Wizard
- Compute Pool Summary
- Compute Pool Details
- Server Details
- Deploy Template Wizard
- Setup Auto Deployment Wizard
- Manage Auto Deployment Credentials
- Replace Server Wizard
- Reclaim Identities Wizard
- Managing Server Configuration Baseline
- Viewing the Device Compliance Portal
- Getting Started for Device Configuration Compliance
- Device Configuration Compliance Overview
- Configuring the Credentials and Device Configuration Inventory Schedule
- Associating Target Devices to a Configuration Template
- Viewing the Device Configuration Inventory
- Viewing the Device Compliance Status
- Viewing the Compliance Tasks
- Configuration – Reference
- Viewing Inventory Reports
- Reports — Reference
- Server Inventory Reports
- Agent and Alert Summary
- Agent Health Status
- Server Overview
- Field Replaceable Unit (FRU) Information
- Hard Drive Information
- iDRAC Performance Minimum/Maximum
- iDRAC Performance Average/Peak
- Memory Information
- Modular Enclosure Information
- NIC Information
- PCI Device Information
- Processor Information
- Storage Controller Information
- Virtual Disk Information
- Server Configuration Reports
- Warranty & License Reports
- Virtualization Reports
- Asset Reports
- Server Inventory Reports
- Viewing Warranty Reports
- Managing Alerts
- Alerts — Reference
- Updating Server BIOS, Firmware, Drivers, and Applications
- Viewing the System Update Page
- Understanding Server BIOS Firmware and Drivers Sources
- Choosing the Right Source for Updates
- Selecting an Update Catalog Source
- Viewing Comparison Results
- System Update Use Case Scenarios
- Applying System Updates Using the Non-Compliant Systems Tab
- Applying System Updates Using the System Update Task Wizard
- Updating Firmware, BIOS, and Drivers Without OMSA
- View Active Catalog
- Issues and Resolutions Use Case Scenarios
- Configuring the Settings for Automatic Purging of Downloaded Files
- System Update — Reference
- Managing Remote Tasks
- Remote Tasks — Reference
- Managing Security Settings
- Troubleshooting
- OpenManage Essentials Troubleshooting Tool
- Troubleshooting Procedures
- Troubleshooting Inventory
- Troubleshooting Device Discovery
- Troubleshooting Receiving SNMP Traps
- Troubleshooting Discovery of Windows Server 2008–Based Servers
- Troubleshooting SNMP Traps for ESX or ESXi Versions 3.5, 4.x, or 5.0
- Troubleshooting Problems With Microsoft Internet Explorer
- Troubleshooting Map View
- Frequently Asked Questions
- Managing Device Group Permissions
- OpenManage Mobile Settings
- Settings — Reference
- Logs — Reference
- Dell Solutions
- Right-Click Actions
- Tutorials
- Using OpenManage Essentials Command Line Interface
- Launching the OpenManage Essentials Command Line Interface
- Creating a Discovery Profile Input File
- Specifying IPs, Ranges, or Host names Using XML or CSV Files
- Specifying Input Files in PowerShell
- Command Line Interface Commands
- Creating a Discovery Range
- Removing a Discovery Range
- Creating a Discovery Range Group
- Removing a Discovery Range Group
- Editing a Discovery Range
- Editing a Discovery Range Group
- Enabling a Discovery Range or Discovery Range Group
- Disabling a Discovery Range or Discovery Range Group
- Creating a Discovery Exclude Range
- Removing a Discovery Exclude Range
- Running Discovery, Inventory, and Status Polling Tasks
- Removing a Device
- Retrieving the Status Execution Progress of a Discovery Range
- Stopping a Running Discovery Range or Group
- Creating a Custom Device Group
- Adding Devices to a Custom Group
- Deleting a Group
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Troubleshooting
OpenManage Essentials Troubleshooting Tool
The OpenManage Essentials troubleshooting tool is a standalone tool that installs along with OpenManage Essentials. You can use
the troubleshooting tool for a wide array of protocol related problems that are often at the root of discovery and alert issues.
This tool provides the following protocol-specific diagnostics to identify the problem with the remote node:
• Database—Fetches all the user defined databases present on the remote box.
• Dell|EMC—Verifies the connection to the Dell|EMC storage devices.
• ICMP—Verifies whether you can ping the remote device from the local box.
• IPMI—Verifies the IPMI protocol to connect to BMC/iDRAC.
• Name Resolution—Verifies whether you can get the resolved name from the local box.
• OpenManage Server Administrator Remote Enablement—This test helps you to verify that Dell OpenManage Server
Administrator's remote enablement feature is working on the managed node (Dell OpenManage Server administrator installed
with the remote enablement component). This tool behaves like a Server Administrator Distributed Web server (DWS) and
connects to Server Administrator managed node instrumentation agent using the WSMAN protocol.
To connect successfully, the Managed Node must have OpenManage Server Administrator installed with the Remote
Enablement feature working.
• Port—Verifies whether managed node is listening to the specified port. You can specify 1-65,535 port numbers.
• PowerVault Modular Disk Arrays—Verifies that PowerVault modular disk storage array protocol is used to connect to
PowerVault Storage devices.
• Services—Uses SNMP protocol to fetch the running services on the managed node.
• SNMP—Verifies SNMP connection to the remote node, using the required SNMP community string, retries, and time out. First
it tries to connect to MIB-II agent and then various other agents to find out the type of device. Troubleshooting Tool also
gathers other agent specific information from that device.
• SSH—Verifies that the SSH protocol is used to connect to managed node.
• WMI—Verifies WMI/CIM connection to the remote node. Default retries and time out values are used internally.
• WSMAN—Attempts to connect to WSMAN client on the remote node. Use this test to verify connectivity problems with
iDRAC, ESX, and other devices, which support WSMAN specification. This test will connect to such devices and will also list the
exposed WSMAN profiles enabled on the remote device.
Troubleshooting Procedures
Troubleshooting Inventory
Inventoried Linux servers are listed under Non-Inventoried systems, numerous retries does not resolve this.
To resolve this issue for the Red Hat Enterprise Linux 5.5, SUSE Linux Enterprise Server version 10 and version 11 installed servers:
1. Mount the Dell Systems Management Tools and Documentation DVD (version 6.5 or later) on the Linux server.
2. Install srvadmin-cm rpm.
3. Restart OpenManage Server Administrator 6.5.
4. Make sure the OpenManage Server Administrator inventory collector is working from the location /opt/dell/srvadmin/sbin/
invcol, run /invcol -outc=/home/inv.xml.
5. Perform server inventory.
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