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Users Guide

ManualsBrandsDell ManualsActive System ManagerOpenManage Essentials Version 2.2
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Table Of Contents
3. Click Client Protocols.
4. On the right pane, ensure that the status of TCP/IP is Enabled.
5. If TCP/IP is not enabled, right-click TCP/IP and select Enable.
Installing Dell SupportAssist
Dell SupportAssist integrates with OpenManage Essentials to provide proactive support capabilities for Dell enterprise server,
storage, and networking solutions using the existing environment data. SupportAssist collects information from supported devices,
and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient
support experience.
To install SupportAssist:
NOTE: Before you begin, make sure that:
• The system is able to connect to the Internet.
• You have Administrator rights on the system.
• On the firewall, port 443 is open to access https://ftp.dell.com.
NOTE: If the installation of SupportAssist fails, you can retry the installation later. To retry the installation, right-click
the
DellSupportAssistSetup.exe file available at C:\Program Files\Dell\SysMgt\Essentials\SupportAssistSetup and
select Run as administrator.
1. Extract the OpenManage Essentials installation package.
2. In the folder where you extracted the installation package, double-click the Autorun.exe file.
The Dell OpenManage Install window is displayed.
3. If OpenManage Essentials version 2.2 is not installed on the system, make sure that Dell OpenManage Essentials is selected.
4. Select Dell SupportAssist, and then click Install.
If you selected Dell OpenManage Essentials and Dell SupportAssist, installation of OpenManage Essentials is completed and
then SupportAssist is installed. The system prerequisites for installing SupportAssist are verified. If the system prerequisites are
met, the Welcome to Dell SupportAssist Installer window is displayed.
5. Click Next.
The License Agreement window is displayed.
6. Read the terms in the communication requirements and click I Agree.
NOTE: SupportAssist installation requires that you allow Dell to save certain Personally Identifiable Information (PII)
such as your contact information, administrator credentials of the devices to be monitored, and so on.
SupportAssist installation cannot proceed unless you allow Dell to save your PII.
7. Read the software license agreement, click I Agree, and then click Next.
If the system connects to the Internet through a proxy server, the Proxy Settings window is displayed. Else, the Installing
SupportAssist window is displayed briefly, and then the Installation Completed window is displayed.
8. If the Proxy Settings window is displayed, provide the following:
a. In the Server Address field, type the proxy server address or name.
b. In the Port field, type the proxy port number.
NOTE: If the proxy server credentials are not provided, SupportAssist connects to the proxy server as an
anonymous user.
c. If the proxy server requires authentication, select Proxy requires authentication, and then provide the following
information in the corresponding fields:
• Username — The user name must contain one or more printable characters, and must not exceed 104 characters.
• Password — The password must contain one or more printable characters, and must not exceed 127 characters.
• Confirm Password — Re-enter the password. The password must match with the one provided in the Password field.
d. Click Install.
The proxy settings are validated. If the validation is unsuccessful, verify the proxy settings and try again or contact your
network administrator for assistance.
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