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If an error occurs in a task created for auto deployment to a device, troubleshooting for that error should
be done as explained in the Troubleshooting the file share
section.
19.6 Troubleshooting deploying a network ISO
The task execution history details provide troubleshooting information.
If the network is unable to find the ISO share, check the following:
1. Verify the IP address in the share location.
2. Verify the path to the folder of the share.
a. A common misconception is to put the share base folder in the share name area; however, the
share base folder is for the full folder path. For example:
i. Share: share\isos\linux File name: Ubuntu.iso ( correct )
ii. Share: share File name: isos\linux\Ubuntu.iso ( incorrect )
3. Verify the user credentials for the file share.
If the task is unable to find the file, check the following:
1. Check the file name for correctness.
2. Check the path of the ISO.
19.7 Troubleshooting configuration compliance
If a device does not show in the pie chart, make sure it meets the device configuration requirements (see
the Target device requirements
section).
If a device was recently licensed and shows as ‘unlicensed’, refresh the inventory of the device by right
clicking on the device in the device view under ‘Manage’ -> ‘Devices’ and selecting ‘Refresh Inventory’.
After the inventory is run, the device state should no longer be ‘Not Licensed’.
If a device is shown in the pie chart, follow the states in the
How to view and leverage the compliance
report section.
If you believe the state of a device is incorrect, refresh the configuration inventory of the device (right click
the device compliance entry and select ‘Run Inventory Now’).
48 Stateless Deployment with Dell OpenManage Essentials | Revision A00