Users Guide

that is located at C:\Program Files\Dell\SystMgt\Essentials\bin folder. It uses WMI connection for the
Windows-based devices and SSH for the Linux-based devices. Ensure that the required ports are opened.
Omremote commands require a Server Administrator supported operating system with Server
administrator installed. To install/update Server administrator on the remote system, you must use an
operating system preinstall package.
Question: A system update task for applying a firmware update on a hard drive that is inaccessible or
degraded results in an error. What can I do?
Answer: Follow the troubleshooting instructions in the "Physical Disk Failures and Rebuilds" section of the
How to troubleshoot hard drive and RAID controller errors on Dell PowerEdge 12G servers Dell
Knowledge Base article, and then retry the system update task.
Question: When I applied an applicable Dell Update Package (DUP) on a device running a 32-bit Linux
operating system, the following message is displayed: This package does not support running on 32-bit
operating systems. What could be the reason?
Answer: DUPs for Linux may include packages that are applicable for both 64-bit and 32-bit operating
systems. OpenManage Essentials displays both 64-bit and 32-bit packages as applicable packages,
irrespective of the operating system of the target device. Therefore, you may notice the message while
applying 64-bit Linux update packages on devices running 32-bit Linux operating systems.
Question: How do I load a Dell catalog for software update? or What do I do when I get errors when
trying to run software update tasks?
Answer:
1. Download the catalog to the OpenManage Essentials system directly or use an System Update Utility
DVD in the local system drive.
2. Browse for catalog.xml file on the local system or DVD (not on a file share, it is possible to use a file
share, but for troubleshooting, do not use file share.)
3. Now, create software update tasks. If tasks fail, more information is found in the task details.
4. Try setting all internet explorer security settings to LOW if tasks do not run.
Managing Device Configurations
Question: Why are unsupported device groups shown in the Device Configuration wizard?
Answer: All user created visible custom groups are shown in the device selection screen. A custom group
may contain invalid system groups for the given wizard. The invalid system groups can be ignored.
Question: If I filter the attributes and then save the device configuration template, will the template
include only the filtered attributes?
Answer: No, the template will include all the attributes. Filtering the attributes does not have any effect
on the attributes that are saved. To remove the attributes from a template, clear the Deploy check boxes
for the attributes, and then save the template.
Question: Why is a device that is already associate to the current template displayed in the device
selection page?
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