Users Guide

Question: The Software Inventory Information table displays multiple entries of "Base System Device
Driver" after the Firmware & Driver Inventory collection task or Discovery/Inventory. What should I do?
Answer: To resolve the issue, verify if the chipset driver is installed on the server. If the chipset driver is
not installed, install the latest chipset driver and then reboot the server. After rebooting the server,
rediscover the server in OpenManage Essentials.
Question: I discovered a PowerEdge FX or FX2s chassis with firmware version 1.1 using the WS-Man
protocol. The device is not displayed in the System Update → Non-Compliant Systems tab. However,
the Software Inventory table is not displayed. What should I do?
Answer: Manually (outside of OpenManage Essentials) upgrade the PowerEdge FX or FX2s firmware to
version 1.2 or later.
Question: An ESXi server is displayed under the System Update → Non-Inventoried Systems tab. I ran
the inventory task from the Non-Inventoried Systems tab, however, the device is still displayed under the
Non-Inventoried Systems tab.
Answer: Inventory information of an ESXi server may not be retrieved if the host name of the server
cannot be resolved to its IP address. To resolve the issue:
1. Ping the host name of the server and verify the resulting IP address.
2. If the IP address is not the same as the IP address of the ESXi server, configure the IP address of the
ESXi server correctly in the DNS server.
3. Run the inventory again.
Question: A modular server with iDRAC6 discovered using WS-Man protocol with the default WS-Man
Timeout and Retries values is classified under the RAC device group. However, no inventory information
is displayed. What should I do?
Answer: Verify the WS-Man Timeout setting used for discovery and ensure that the timeout value is
within the 4 to 99 range.
Question: I discovered a few blade servers hosted within a chassis using the SNMP protocol. Later, I
discovered the Dell chassis and its components using the Chassis (CMC) Discovery – All Components
filter of the Guided Wizard. I notice that the discovery range group of the previously discovered blade
servers has moved within the discovery range group of the chassis. However, the blade servers that I had
discovered earlier are still inventoried using the SNMP protocol. What should I do?
Answer: It is recommended that you either discover each blade server individually or discover the chassis
and its components using the Chassis (CMC) Discovery – All Components filter of the Guided Wizard. If
you had discovered a few blade servers prior to discovering the chassis using the Chassis (CMC)
Discovery – All Components filter of the Guided Wizard, perform the following:
1. Edit the chassis discovery range group.
2. Select the Chassis (CMC) Discovery – All Components filter.
3. Provide the credentials of the chassis and the blade servers (iDRACs).
NOTE: Provide the iDRAC credentials only if the iDRAC credentials are not the same as the
chassis credentials.
4. Save the changes.
5. Right-click the chassis range group and click Perform Discovery and Inventory Now.
359