Users Guide

ManualsBrandsDell ManualsActive System ManagerOpenManage Essentials Version 2.1

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Table 5. Windows Installer Return Codes

Error Code Value Description

ERROR_SUCCESS 0

The action is completed

successfully.

ERROR_INVALID_PARAMETER 87

One of the parameters was invalid.

ERROR_INSTALL_USEREXIT 1602

The user canceled the installation.

ERROR_SUCCESS_REBOOT_RE

QUIRED

3010

A restart is required to complete

the installation. This message is

indicative of a successful

installation.

NOTE: See support.microsoft.com for full details on all the error codes returned by the

msiexec.exe and InstMsi.exe Windows installer functions.

E-mail Alert Action

Question: Why am I not receiving e-mails after setting up e-mail alert action?

Answer: If you have an Antivirus Client installed on the system, then configure it to allow e-mails.

Discovery

Question: Why are SUSE Linux Enterprise and Red Hat Enterprise Linux based-servers not displayed in the

Server category after I have discovered it using SSH protocol?

Answer: The OpenManage Essentials SSH plugin uses sshlib2. sshlib2 fails to authenticate Linux servers

which have disabled the Authentication by password option. To enable the option:

1. Open the file /etc/ssh/sshd_config in edit mode and search for the key PasswordAuthentication.

2. Set the value to yes and save the file.

3. Restart the sshd service /etc/init.d/sshd restart.

The servers are now displayed under the Server category in the Device tree.

Question: What troubleshooting can I do if a discovery task fails to create or run?

Answer: Ensure that the DSM Essentials Task Manager service is running in Windows services.

Question: Why are my ESX virtual machines not correlated with their ESX host server?

Answer: You must discover the ESXi host server using SNMP and WSMan or the guest virtual machine will

not correlate correctly when discovered using SNMP.

Question: Why are devices discovered with WMI getting classified as Unknown?

Answer: WMI discovery classifies a device as unknown when the credentials for a user account in the

Administrators group (not Administrator) is supplied for the discovery range in some cases.

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