Users Guide

Frequently Asked Questions

Installation

Question: How do I install OpenManage Essentials using a remote SQL database named instance?

Answer: To connect remotely, the SQL Server with named instances requires a running SQL Server

Browser service.

Question: Will OpenManage Essentials support Microsoft SQL Server Evaluation edition?

Answer: No, SQL Server Evaluation edition is not supported.

Question: What are the minimum login roles for SQL Server?

Answer: See Minimum Login Roles for Microsoft SQL Server and Terms and Conditions for Using

Relational Database Management Systems.

Question: When launching the OpenManage Essentials installer, an error message is displayed, stating a

failure to load a specific library (for example, failed to load OMIL32.DLL), a denial of access, or an

initialization error. What do I do?

Answer: This issue is most likely due to insufficient Component Object Model (COM) permissions on the

system. To remedy this situation, see support.installshield.com/kb/view.asp?articleid=Q104986. The

OpenManage Essentials installer may also fail if a previous installation of systems management software

or some other software product was unsuccessful. Delete the following temporary windows installer

registry, if present: HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress.

Upgrade

Question: What troubleshooting can I do for the following error message:

Https error 503. The service is unavailable ?

Answer: To resolve this issue, perform an IIS reset and launch OpenManage Essentials. To perform an IIS

reset, launch the command prompt and type iisreset. When an iisreset is done, all connections to the

web server are reset. It also resets any website hosted on the same OpenManage Essentials server.

Question: Why does an upgrade to the latest version of OpenManage Essentials fail in a large deployment

scenario?

Answer: To resolve this issue, ensure that the system meets the minimum hardware requirements. For

more information, see the “Minimum Recommended Hardware” section in the Dell OpenManage

Essentials User’s Guide at dell.com/openmanagemanuals.

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