Users Guide

Field Description
When the alert action is triggered, it runs the
command cscript.exe C:\temp\
createTroubleTicket.vbs arg1 to perform the
associated application launch alert action.
NOTE: If an alert action is not working, ensure
that you have entered complete command
from the command prompt.
See the sample alert action under Application
Launch alert action for more information.
Test Action Allows you to test the application launch.
NOTE: Alert actions are run when a matching
alert is received; so the alert application
launch action is a script or batch file that does
not require user interaction.
E-Mail Configuration
You can configure Essentials so that you receive e-mail each time the alert associations for your devices
meet specific alert criteria. For example, you may want to receive an e-mail message for all warning and
critical alerts.
Use this window to specify the parameters for configuring the e-mail alert action.
Field Description
To Specifies a valid e-mail address served by the
company's SMTP server of the person who is to
receive the e-mail.
From Specifies the originating e-mail address.
Subject Specify the e-mail subject using text or the
available alert tokens.
Message Specify the e-mail message using text or the
available alert tokens.
Email Settings Select to provide the SMTP server name or IP
address.
Test Action Allows you to test the e-mail action.
NOTE: After sending the test e-mail, verify
that the e-mail was received successfully and
has the expected content.
NOTE: Alert tokens are substituted at the time the alert action occurs. They are not substituted for a
test action.
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