Users Guide

23 Troubleshooting.............................................................................................347
OpenManage Essentials Troubleshooting Tool...............................................................................347
Troubleshooting Procedures........................................................................................................... 348
Troubleshooting Inventory.........................................................................................................348
Troubleshooting Device Discovery............................................................................................348
Troubleshooting Receiving SNMP Traps .................................................................................. 349
Troubleshooting Discovery of Windows Server 2008–Based Servers.....................................349
Troubleshooting SNMP Traps for ESX or ESXi Versions 3.5, 4.x, or 5.0....................................349
Troubleshooting Problems With Microsoft Internet Explorer...................................................350
Troubleshooting Map View........................................................................................................ 350
24 Frequently Asked Questions........................................................................ 352
Installation ........................................................................................................................................ 352
Upgrade.............................................................................................................................................352
Tasks.................................................................................................................................................. 353
Optional Command Line Settings..............................................................................................354
Customization Parameters......................................................................................................... 355
MSI Return Code.........................................................................................................................356
E-mail Alert Action............................................................................................................................ 357
Discovery...........................................................................................................................................357
Inventory........................................................................................................................................... 358
System Update..................................................................................................................................360
Managing Device Configurations..................................................................................................... 361
Device Group Permissions............................................................................................................... 362
Device Group Permissions Portal...............................................................................................362
Remote and System Update Tasks.............................................................................................363
Custom Device Groups.............................................................................................................. 363
Deployment and Configuration Compliance............................................................................ 364
Deployment and Configuration Compliance..................................................................................364
Logs................................................................................................................................................... 365
Log Levels....................................................................................................................................365
Backup and Restore..........................................................................................................................366
Troubleshooting............................................................................................................................... 366
25 Managing Device Group Permissions........................................................ 368
Adding Users to the OmeSiteAdministrators Role.......................................................................... 369
Assigning Device Groups to a User..................................................................................................369
Removing Users From the OmeSiteAdministrators Role................................................................ 370
26 OpenManage Mobile Settings......................................................................371
Enabling or Disabling Alert Notifications For OpenManage Mobile................................................371
16