Owner's Manual

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Issue 1:
Description
After upgrading from OpenManage Essentials version 1.1.1 to 2.0, or 1.1.1 to 1.2 to 1.3 to 2.0, the Custom
URL settings page may display multiple custom URLs based on the classification of a device in the device
tree.
For example, if a custom URL is created for the Servers device group and the servers in your environment
are classified under the Servers, RAC, and VMware ESX Servers device groups in the device tree, after
upgrading to OpenManage Essentials version 2.0, the Custom URL settings page displays three Custom
URLs (one for each of the device groups under which the servers are classified in the device tree). [40774]
Issue 2:
Description
After upgrade to OpenManage Essentials version 2.0:
– The devices are not classified correctly.
– The devices that were reported in the "Non-Compliant Systems" tab are displayed in the
"Compliant Systems" tab. [40445]
Resolution
After the upgrade, you must initiate the discovery and inventory for all ranges.
1. Click Manage->Discovery and Inventory.
2. Under Discovery Ranges, click All Ranges. The Discovery Range Summary is displayed.
3. Select all the discovery ranges, right-click and select "Perform Discovery and Inventory Now".
Issue 3:
Description
If an earlier version of OpenManage Essentials is installed in a custom location under the "Program Files
(x86)" folder, upgrade to the latest version of OpenManage Essentials is unsuccessful. [39859]
Resolution
NOTE: It is not recommended to create or copy a custom folder under the "Program Files (x86)" folder
and then use the folder for installing any application. Doing so may result in unexpected behavior
during/after upgrade of the application.
1. Uninstall the existing version of OpenManage Essentials while retaining the existing OpenManage
Essentials database.
– At the "Uninstalling OpenManage Essentials removes the OpenManage Essentials
database. Do you want to retain the database?" prompt, click Yes.
2. Install the latest version of OpenManage Essentials.
Issue 4:
Description
Migrating from ITA 8.9 or updating from OpenManage Essentials 1.0.1 silent installation of the
“Troubleshooting Tool” and “MIB Import” tool along with any other products selected in the auto run
screen fails to install or upgrade on Windows 2008 SP2 32-bit and 64-bit. This occurs when
OpenManage Essentials asks for system reboot during critical pre-requisite installation.
Resolution
Manually install these components from their respective installers located in the Windows folder where
OME is extracted to.