Owner's Manual


"VBScript File", click "Change Program" and select open with "Microsoft Windows Based
Script Host".
– The Windows Scripting Host (WSH) may be incompatible, corrupted, or not installed. By default,
WSH is installed during operating system installation. To download the current version of WSH,
go to: http://msdn2.microsoft.com/en-us/library/ms950396.aspx
Issue 3:
Description
After installing Essentials on a database retained from an earlier Essentials installation, the following are
unsuccessful:
– Discovery/Inventory
– Remote task/Scheduled tasks
– Proxy connection
– Email alert action [40085]
Resolution
The following must be provided after the Essentials installation:
– Protocol-specific credentials for discovery and inventory.
– Credentials for remote/scheduled tasks.
– Proxy credentials.
– Email alert action credentials.
– Any other feature that requires credentials.
Issue 4:
Description
The "OpenManage Essentials Install" window displays junk characters in the Japanese language
operating system. [39199]
Resolution
1. Click "Start"-> "Control Panel"-> "Region and Language".
2. In the "Format" drop-down list, select "Japanese (Japan)"
3. Click "Apply".
4. Try installing OpenManage Essentials again.
Issue 5:
Description
After installing OpenManage Essentials, if you reinstall the database application (which is used by
OpenManage Essentials) the OpenManage Essentials database is detached from the database application.
Issue 6:
Description
If you are installing OpenManage Essentials using "Administrators" group user, and UAC is enabled, the
Prerequisites installer window is blocked after the reboot. You have to allow setup to proceed with rest
of the prerequisites installation using the System tray icon.
Issue 7:
Description
If using the prerequisites link, and SQL Server 2008 R2 SP1 does not install on a specific operating system
version and service pack, verify the SQL Server 2008 R2 SP1 support matrix. Windows Server 2008 x86
(SP2) is required to install SQL Server 2008 R2 SP1.