Owner's Manual

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Issue 17:
Description
System Update tasks through iDRAC (out-of-band) do not complete. [30029]
Resolution
1. Delete the job queue in iDRAC.
2. Reset the iDRAC.
3. Re-inventory the iDRAC to get the updated inventory.
4. Re-run the System Update tasks.
Issue 18:
Description
OMSA deployment task displays success, even if OMSA is not installed on the target system. [26652]
Issue 19:
Description
OpenManage Essentials only supports system updates on PowerEdge systems. Sometimes PowerVault
NX devices may display in the compliance report even though system updates on PowerVault NX
devices are not supported by OpenManage Essentials.
Installation
It is recommended that you install OpenManage Essentials by using either the "Setup.exe" or
“Autorun.exe" file.
Issue 1:
Description
An SQL ODBC Driver timeout error is displayed during the installation of OpenManage Essentials. [47759]
Resolution
This error may be seen invalidly if the host name cannot be resolved on the OpenManage Essentials
server.
1. Ping the host name of the OpenManage Essentials server to confirm that name resolution works.
2. If the ping fails, fix the DNS issues before attempting to install or use OpenManage Essentials.
Note: Both the installer and application require proper name resolution to function properly.
3. If name resolution is successful, follow the instructions in the "Troubleshooting: Timeout Expired"
knowledge base article at technet.microsoft.com.
Issue 2:
Description
In the Prerequisite Checker screen, the following message may be displayed:
"An error occurred while attempting to execute a Visual Basic Script. Please confirm that Visual Basic files
are installed correctly."
Resolution
– In Internet Explorer, make sure that the "Active Scripting" and "Scripting of Java applets" options
are enabled.
a. Click "Tools" -> "Internet Options" -> "Security" -> "Custom Level". The "Security Settings"
window is displayed.
b. Under "Scripting" setting, make sure that "Active Scripting" and "Scripting of Java applets"
are set to "Enable".
– Verify if running VB scripts is disabled by the Windows Scripting Host (WSH).
a. Click "Start"-> "Control Panel" -> "Default Programs".
b. Click "Associate a file type or protocol with a program".
c. In the "Set Associations" window, under Extensions, select ".vbs" and verify that the
"Description" is displayed as "VBScript File". If the "Description" is not displayed as