Owner's Manual

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Microsoft Internet Explorer:
Issue:
Description
 Unable to open OpenManage Essentials using Internet Explorer.
 Internet Explorer displays certificate errors.
 Internet Explorer displays a message to approve the certificate.
– Unable to browse the file system to deploy Server Administrator and system update.
– Unable to display the Device tree for devices.
– Unable to install active components.
Resolution:
1. Open OpenManage Essentials on the client server using Internet Explorer.
2. Click “Tools”  “Internet Options”  “Security”.
3. Enter “Local Intranet” and click “Sites”.
4. Click “Advanced”.
5. Enter the fully qualified name of the server where OpenManage Essentials is installed.
6. Click “Add”.
If the issue persists, there may be an issue with the DNS server resolving the name of the OpenManage
Essentials server. To resolve the DNS server issue:
1. Contact your system administrator and ensure that the OpenManage Essentials system name is
added to the DNS server.
2. Edit your host file to resolve the IP of the OpenManage Essentials server. The host file is located
at %windir%\System32\drivers\etc\hosts.
3. Add the IP of the OpenManage Essentials server to the Local intranet sites in Internet Explorer.
NOTE: You cannot resolve the certificate errors unless you use the fully qualified name of the
OpenManage Essentials server.
If a certificate error is displayed:
 Contact your system administrator to add the OpenManage Essentials certificate published to the
‘Trusted Root Certificate Authorities’ and ‘Trusted Publishers’ on domain systems.
 Add the OpenManage Essentials certificate manually to your ‘Trusted Root Certificate Authorities’
and ‘Trusted Publishers’ certificate stores using Internet Explorer.
 Exporting data from a grid in OpenManage Essentials using Internet Explorer 10:
Under certain circumstances, when you attempt to export data from OpenManage Essentials by
right-clicking and selecting the “Export” menu from any grid control, if you select the .csv format, the
exported data is actually saved in .html format even though the file generated is a .csv suffixed file.
This behavior seems to be related to the security settings associated with Internet Explorer 10. If you
reset the security settings to default, this behavior is no longer observable. [31647]
Miscellaneous:
If OpenManage Essentials is installed using a domain user account and if the discovery/inventory fails
after the installation, verify if the domain controller is responsive. A slow domain controller might cause
discovery/inventory to fail.
Limitations
 The server configuration template created using OpenManage Essentials may not include some of
the RAID encryption attributes that are available in the configuration template that is generated
using the WinRM and RACADM commands. [47566]
 During upgrade of SupportAssist, you must uninstall Dell System E-Support Tool (DSET) version 3.3 to
continue. Upgrade from DSET version 3.3 to version 3.4.1 is not possible. [46490]
 Windows Server 2012 and Windows Server 2012 R2 in a virtualization environment are only classified
as ‘Servers’ and not under ‘Microsoft Virtualization Servers’ group.