Owner's Manual

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Issue 10:
Description
After upgrading from OpenManage Essentials version 1.0.1 to 1.2, while accessing hardware logs for any
server, you start seeing one or more exceptions in the console.
Resolution
1. Stop “OmeDAService “, “OmeHostService“, “DSM Essentials Task Manager” and “DSM Essentials
Network Monitor”, services.
2. Restart the IIS server.
3. Start “OmeDAService “, “OmeHostService“, “DSM Essentials Task Manager” and “DSM Essentials
Network Monitor”, services.
4. Launch the OME console.
Launching OpenManage Essentials
Issue 1:
Description
If the host name of the management station is changed after the installation of OpenManage Essentials,
you will be prompted to provide the system credentials when OpenManage Essentials is launched.
[38871]
Issue 2:
Description
OpenManage Essentials launches in Internet Explorer even if any other browser is set as the default
browser. [35491]
Issue 3:
Description
OpenManage Essentials does not launch or displays an exception when the number of connections to
the OpenManage Essentials website is limited in IIS.
Resolution
The OpenManage Essentials console requires constant communication with the web server to ensure
that the data is up-to-date at all times. The communication between the console and the web server is
performed utilizing web method calls in a multi-threaded environment. As such, multiple, simultaneous
connections to the web server are required in order for OpenManage Essentials to operate properly. As a
general rule, ensure that your web server is configured for a minimum of 50 active connections.
Issue 4:
Description
When launching OpenManage Essentials, the following error is displayed: "Client Logon credentials not
authorized error". [31507]
Resolution
Restart the DSM Essentials Host service.
Issue 5:
Description
OpenManage Essentials does not launch when the IP address of the remote database is changed. [31801]
Resolution
Reinstall OpenManage Essentials and target the existing remote database with the new IP address.