Users Guide

Troubleshooting OpenManage Mobile
If OpenManage Essentials is unable to register with the Dell Message Forwarding Service or successfully
forward notifications, the following resolutions are available:
Problem Reason Resolution
OpenManage Essentials is unable
to connect to the Dell Message
Forwarding Service. [Code
1001/1002]
Outbound Internet (HTTPS)
connectivity is lost.
Using a web browser, determine
if outbound Internet connectivity
is available.
If connectivity is lost, perform
standard network
troubleshooting steps:
• Verify if the network cables
are connected.
• Verify the IP address and DNS
server settings.
• Verify if the firewall is
configured to allow
outbound traffic.
• Verify if the ISP network is
operating normally.
Proxy settings are incorrect. Set proxy host, port, username,
and password as required. For
more information, see “Proxy
Settings” in Console Settings.
Dell Message Forwarding Service
is temporarily unavailable.
Wait for the service to become
available.
The Dell Message Forwarding
Service is unable to connect to a
device platform notification
service. [Code 100-105,
200-202, 211-212]
The platform provider service is
temporarily unavailable to the
Dell Message Forwarding Service.
Wait for the service to become
available.
The device communication
token is no longer registered
with the platform provider
service. [Code 203]
The OpenManage Mobile
application has been updated,
restored, uninstalled, or the
device operating system has
been upgraded or restored.
Reinstall OpenManage Mobile on
the device or follow the
OpenManage Mobile
troubleshooting procedures
specified in the OpenManage
Mobile User’s Guide and
reconnect the device to
OpenManage Essentials.
If the device is no longer
connected to OpenManage
Essentials, remove the
subscriber.
The OpenManage Essentials
registration is being rejected by
An obsolete version of
OpenManage Essentials is being
used.
Upgrade to a newer version of
OpenManage Essentials.
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