Users Guide
Viewing the Alert Notification Service Status
OpenManage Essentials forwards alert notifications to OpenManage Mobile subscribers through their
respective device platform alert notification service. If the OpenManage Mobile subscriber has failed to
receive alert notifications, you can check the
Notification Service Status to troubleshoot alert
notification delivery.
To view the status of the alert notification service, click Preferences → Mobile Settings.
Related Concepts
OpenManage Mobile Settings
Related References
Notification Service Status
Notification Service Status
The following table provides information about the Notification Service Status displayed in the
Preferences → Mobile Settings page.
Status Icon Status Description
The service is running and operating normally.
NOTE: This service status only reflects successful
communication with the platform notification
service. If the device of the subscriber is not
connected to the Internet or a cellular data
service, notifications will not be delivered until the
connection is restored.
The service experienced an error delivering a message
which may be of a temporary nature. If the problem
persists, follow troubleshooting procedures or contact
technical support.
The service experienced an error delivering a message.
Follow troubleshooting procedures or contact support
as needed.
Viewing the OpenManage Mobile Subscriber Information
After an OpenManage Mobile user successfully adds an OpenManage Essentials console, the user is
added to the Mobile Subscribers table in the OpenManage Essentials console. The Mobile Subscribers
table provides information about each OpenManage Mobile subscriber.
To view the mobile subscriber information, in OpenManage Essentials, click Preferences → Mobile
Settings.
Related Concepts
OpenManage Mobile Settings
296